Leasing Specialist - LIHTC
About The Position
The NRP Group is hiring a Leasing Specialist for The Fielder, a new LIHTC community in Mesquite, Texas. Under the direction of the Community Manager, the Leasing Specialist helps maximize occupancy by generating qualified traffic, networking in the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service. The position also supports leasing operations, property marketing, administrative processes, resident events, and property appearance, while helping ensure compliance with LIHTC, Fair Housing, Tax Compliance, and other applicable requirements.
Requirements
- High school diploma or equivalent.
- One year of customer service or sales experience, or relevant education.
- Strong computer skills and proficiency in Microsoft Office.
- Reliable transportation for essential job functions.
Nice To Haves
- College education preferred.
- Tax Credit Specialist (TCS) accreditation preferred.
- Yardi experience preferred.
Responsibilities
- Conduct leasing activities, including responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating move-ins.
- Conduct telephone market surveys and physical shops of competitors.
- Recommend strategies and programs for on-site marketing, qualified traffic, and improved closing ratios.
- Develop and monitor merchant and neighborhood referral programs for move-in packets, newsletters, and resident retention.
- Initiate sales outreach plans involving new development, community management, internal and external communication, and support.
- Maintain passing e-shop, phone shop, and physical shop scores and maintain closing ratios in line with NRP policies and procedures.
- Maintain working knowledge of the LIHTC program and help ensure file compliance.
- Follow NRP prospect and resident follow-up procedures, including sales, service, request, and random follow-up.
- Inspect apartments with new residents at move-in and complete required paperwork.
- Support the Community Assistant in tracking renewals, lease expirations, and notices to vacate.
- Collect, process, and report application fees, security deposits, rents, and other fees accurately.
- Keep files, desk, and leasing area organized.
- Comply with Fair Housing regulations, Tax Compliance regulations, and other applicable laws and property-specific occupancy standards.
- Inspect market-ready units and models each morning and ensure models and mini-models are stocked with refreshments, have lights on, and are ready to show.
- Assist at other properties occasionally and run errands to support the property as necessary.
- Assist in planning resident functions.
- Walk the property to assess curb appeal and overall appearance.
- Assist with monitoring and directing service operations to ensure service requests are completed within 24 hours and curb-appeal standards are met.
- Provide excellent customer service and maintain a courteous, professional attitude toward customers.
- Remain available for resident functions, community-affiliated events, and weekends.
- Perform other duties as required.
Benefits
- Commission and bonus opportunities.
- Paid vacation and sick leave.
- 11 paid holidays.
- Paid maternity and parental bonding leave.
- Short- and long-term disability.
- Medical, dental, vision, and life insurance.
- 401(k) match.
- Training, certification, and growth opportunities.
- Employee referral and recognition programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
