Leasing Specialist - Lease Up
About The Position
The Leasing Specialist at NRP’s new lease-up property, Cora, works under the direction of the Community Manager and is responsible for maximizing occupancy. The role generates qualified traffic, networks within the local community, schedules appointments, secures rentals, promotes resident retention, and provides or coordinates exceptional customer service. The position conducts leasing and marketing activities, supports application and move-in processes, maintains prospect and resident records, and helps ensure compliance with LIHTC, Fair Housing, Tax Compliance, and property occupancy requirements. It also supports resident functions, monitors property appearance and service operations, and may occasionally assist at other properties or run errands as needed.
Requirements
- High school diploma or equivalent.
- One year of customer service or sales experience, or relevant education.
- Strong computer skills and proficiency in Microsoft Office.
- Reliable transportation for essential job functions.
Nice To Haves
- College education preferred.
- Tax Credit Specialist (TCS) accreditation preferred.
- Yardi experience preferred.
Responsibilities
- Conduct leasing activities, including responding to telephone inquiries, touring apartments and amenities, following up with prospects, and coordinating move-ins.
- Conduct telephone market surveys and physical competitor shops.
- Recommend strategies and programs for on-site marketing activity.
- Develop and monitor merchant and neighborhood referral programs for move-in packets, newsletters, and resident retention.
- Initiate sales outreach plans, including outreach related to new development, community management, internal and external communication, and support.
- Recommend programs and strategies to increase qualified traffic and closing ratios.
- Maintain passing e-shop, phone shop, and physical shop scores, and maintain closing ratios in line with NRP policies and procedures.
- Maintain a working knowledge of the LIHTC program and help ensure file compliance.
- Follow NRP prospect and resident follow-up procedures for sales, service, requests, and random follow-up.
- Inspect apartments with new residents at move-in and complete required paperwork.
- Support the Community Assistant with tracking renewals, lease expirations, and notices to vacate.
- Collect, accurately process, and report application fees, security deposits, rents, and other fees.
- Keep files, desk, and leasing area organized.
- Comply with Fair Housing regulations, Tax Compliance regulations, other applicable laws, property-specific guidelines, and occupancy standards.
- Inspect market-ready units and models each morning and ensure models and mini-models are stocked with refreshments, have lights on, and are ready to show.
- Assist at other properties when occasionally required and run errands to support the property as necessary.
- Assist in planning resident functions.
- Walk the property to assess curb appeal and overall appearance.
- Assist with monitoring and directing service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
- Provide excellent customer service and maintain a courteous, professional attitude toward customers.
- Maintain availability for resident functions, community-affiliated events, and weekends.
- Perform other duties as required.
Benefits
- Commission and bonus opportunities
- Paid vacation and sick leave
- 11 paid holidays
- Paid maternity and parental bonding leave
- Short- and long-term disability
- Medical, dental, vision, and life insurance
- 401(k) match
- Training, certification, and growth opportunities
- Employee referral and recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
