Leasing Sales Consultant - Mira at Palmer Ranch

Greystar Management Services•Sarasota, FL

4d•Onsite

About The Position

The Sales Consultant executes the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. The role is a key point of contact for prospective residents, guiding them through the leasing process and explaining the community’s lifestyle offering. The consultant also supports resident satisfaction throughout the lease term and proactively manages renewals in alignment with Active Adult best practices. The position includes managing leads, using CRM and property-management software, analyzing data, supporting events, and collaborating with the Lifestyle Coordinator to enhance resident engagement. The Sales Consultant is expected to uphold Greystar’s professional standards and ethical expectations while providing exceptional service to residents, prospects, and guests. Team members work in an office environment and may frequently be exposed to outdoor elements. The role requires access to all interior and exterior areas of the property and amenities, and routine local travel may be required. A flexible schedule may include evenings, weekends, and holidays.

Requirements

High school diploma or equivalent.
At least 1–3 years of relevant experience involving sales, marketing, internet use, and customer service sufficient to resolve customer complaints and complete financial records, documents, and reports.
Ability to read, write, and communicate effectively to understand and complete legal documents, explain apartment features, and answer questions.
Mathematical skills necessary to process sales conversions.
Ability to generate sales leads, conduct presentations, qualify prospects, and close sales.
Required licenses and/or certifications for applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with word processing, spreadsheets, property-management applications, and database-management programs.
Proficiency and fluency using the internet for marketing, advertising, and sales-related activities.
Ability to adapt sales messaging to specific markets and professionals.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.
Ability to access all exterior and interior parts of the property and amenities; stand for extended periods; and push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.

Nice To Haves

Associate or bachelor’s degree in business, marketing, hospitality, or a related field.

Responsibilities

Perform sales and leasing activities to meet revenue and occupancy goals, including qualifying prospects, conducting tours, processing applications and screenings, preparing lease and move-in documents, and supporting smooth move-ins and lease signings.
Collect and appropriately record relevant information from prospective residents at move-in.
Monitor market and competitor conditions with teams and leadership; develop and implement marketing plans; and follow policies for concessions, specials, and other occupancy programs.
Design and execute marketing activities and events, including resident referral and employer outreach programs, internet marketing, and property-specific campaigns.
Use on-site property-management software to track apartment availability and leasing activity, manage resident and prospect records, capture demographic information, and review and analyze data.
Inspect tour routes and show-ready units daily; communicate upkeep needs to maintenance; maintain appealing show units, models, and amenities; and prepare the leasing office for daily activity.
Follow up with prospects and new residents within 24 hours, document follow-up, and classify leads throughout the sales process to support leasing and renewal decisions.
Support the lease-renewal program by preparing renewal materials, contacting residents in advance of move-out dates, and ensuring documents are signed and implemented on time in accordance with the AA renewal playbook.
Respond courteously and promptly to resident and client/owner concerns, take action to resolve problems, and document or direct requests appropriately.
Provide respectful, customer-focused service to residents, prospects, guests, and others; answer questions, respond sensitively to maintenance complaints, and acknowledge residents by name.
Attend community and networking events, engage with local associations and organizations, and participate in outreach marketing to generate traffic, referrals, and business leads while meeting Greystar AA outreach expectations.
Complete financial, administrative, and other reports and analyses, and perform other assigned or necessary duties.
Assist the Lifestyle Coordinator with event attendance and setup as required.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.