Leasing Professional - Fountains Matthews

Greystar•Matthews, NC

4d•$16 - $19•Onsite

About The Position

The Leasing Professional coordinates the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. The role handles leasing activities for prospective residents, promotes resident satisfaction throughout the lease term, and secures lease renewals. This position is at Fountains Matthews, a stabilized garden-style property with 258 units in Matthews, North Carolina. The regular schedule is Monday through Friday with rotating weekends; the position also requires a flexible schedule that may include being on call during evenings, weekends, and holidays. The role involves greeting and qualifying prospects, conducting tours, processing applications and screening, preparing lease and move-in materials, and helping ensure smooth move-ins. It also supports marketing plans, monitors market and competitor conditions, maintains leasing and resident records in property-management software, and keeps the leasing office, tour areas, and show units ready to meet company standards. The Leasing Professional follows up with prospects and residents, facilitates renewals, and responds to concerns and requests. The position requires applicable licenses or certifications mandated by state and local jurisdictions, as well as a valid driver’s license to operate a golf cart on the property. Work may take place indoors and outdoors in varied weather. Occasional or regular travel may be required to support other properties, attend training, or attend business meetings. The hourly pay range is $16.00–$18.50. Onsite employees may be eligible for bonus programs and housing discounts, subject to availability and applicable terms.

Requirements

Hold licenses and/or certifications required by applicable state and local jurisdictions.
Have a valid driver’s license to operate a golf cart on the property.
Be able to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Be able to work indoors and outdoors in all weather conditions.
Be able to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.
Be able to work a flexible schedule, including on-call availability during evenings, weekends, and holidays.

Responsibilities

Perform sales and leasing activities to meet community revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, processing applications and screening, preparing lease and move-in packages, and supporting move-ins and lease signings.
Inspect apartments before resident move-ins, confirm they are move-in ready, and coordinate outstanding work with the maintenance team.
Monitor market and competitor conditions and develop and implement short- and long-term marketing plans and occupancy goals, following established policies for concessions, specials, and other programs.
Design and carry out marketing activities to generate community traffic, including resident referral and employer outreach programs and internet marketing.
Use on-site property-management software to track apartment availability, record traffic and leasing activity, manage resident and prospect data, and capture demographic and other information.
Maintain show-quality standards by inspecting marketing corridors and tour routes, communicating maintenance needs, merchandising show units and amenities, and preparing the leasing office for daily activity.
Follow up with prospects and new residents through email, notes, calls, or other contacts to support leasing and renewal decisions and satisfaction.
Support the lease-renewal program by preparing renewal letters and packages, contacting residents in advance of move-out dates, and ensuring renewal documents are signed and implemented on time.
Respond courteously and promptly to resident and client/owner concerns, resolve problems where possible, and document and route requests to the appropriate people.
Work a flexible schedule, including taking on-call shifts during evenings, weekends, and holidays, and travel as needed to support other properties or attend training and business meetings.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or no employee medical cost for basic employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discounts at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and a lifetime fertility-benefit reimbursement of up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite positions may be eligible for weekly, monthly, and/or quarterly bonus programs.