Leasing Professional - Fountains Matthews

Greystar Management Services•Matthews, NC

4d•Onsite

About The Position

The Leasing Professional coordinates the community’s marketing, leasing, and renewal strategies to support occupancy, revenue, and resident-retention goals. The position handles leasing activities for prospective residents, promotes resident satisfaction during the lease term, and secures lease renewals. This role is based at Fountains Matthews, a stabilized garden-style community with 258 units in Matthews, North Carolina. The schedule is Monday through Friday with rotating weekends. The Leasing Professional conducts prospect outreach and tours, processes applications and screenings, prepares lease and move-in documents, and helps ensure a smooth move-in. The role also supports marketing and occupancy initiatives, maintains accurate leasing and resident information in property-management software, ensures the community and model units are ready for tours, follows up with prospects and residents, and responds to resident and owner concerns. The position requires standing, walking, or sitting for extended periods; bending, stooping, climbing ladders, reaching, carrying objects, and crawling in confined areas; and working indoors and outdoors in all weather conditions. The employee must be able to maneuver up to 25 pounds independently and up to 50 pounds with assistance. Occasional or regular travel may be required to support other properties or attend training and meetings. A flexible schedule includes taking call during evenings, weekends, and holidays. The hourly pay range is $16.00–$18.50. Onsite team members may be eligible for bonus programs and an onsite housing discount, subject to discount and unit availability.

Requirements

Hold all licenses and certifications required by applicable state and local jurisdictions.
Have a valid driver’s license to operate a golf cart on the property.
Be able to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Be able to work indoors and outdoors in all weather conditions.
Be able to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Be able to work a flexible schedule, including taking call during evenings, weekends, and holidays.
Travel as needed to assist other properties or attend training classes, business meetings, or other work-related situations.

Responsibilities

Perform sales and leasing activities to meet community revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, processing applications and screenings, preparing lease and move-in documents, and supporting move-ins and lease signings.
Inspect apartments before move-in and coordinate outstanding work with the maintenance team.
Monitor market and competitor conditions and develop and implement short- and long-term marketing plans and occupancy goals.
Follow community policies for concessions, specials, and other occupancy programs.
Design and execute marketing activities to generate community traffic, including resident referral and employer outreach programs and internet marketing.
Use on-site property-management software to track apartment availability and leasing activity and manage resident and prospect data.
Inspect the marketing corridor and leasing tour, communicate upkeep needs to maintenance, maintain show units and amenities, and prepare the leasing office for daily leasing activities.
Follow up with prospects and new residents by email, notes, cards, telephone, or other contacts to support leasing and renewal decisions and satisfaction.
Support the lease-renewal program by preparing renewal packages, contacting residents in advance of move-out dates, and ensuring renewal documents are signed and implemented on time.
Respond promptly and courteously to resident and client/owner concerns and questions, solve problems, and document or route requests to the appropriate individuals.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite roles may be eligible for weekly, monthly, and/or quarterly bonus programs.