Leasing Professional - Discovery West

HNN Communities•Issaquah, WA

2d•$21 - $25•Onsite

About The Position

The Leasing Professional executes the community’s leasing and renewal strategies to achieve targeted revenue, occupancy, and resident retention goals. The role handles leasing to prospective residents, securing lease renewals, and supporting resident satisfaction. It combines sales, customer service, and marketing to lease apartment homes and build strong relationships with guests and residents at Discovery West, a 209-unit community in Issaquah, Washington. The position is full-time, scheduled Tuesday through Saturday from 9:00 AM to 6:00 PM, and pays $21.00–$25.00 per hour, with bonus potential. The successful candidate supports leasing and compliance processes, maintains accurate resident and prospect records, helps ensure apartments and the community are show-ready, and assists with resident engagement and general office operations.

Requirements

At least 1 year of sales, customer service, or hospitality experience.
Ability to provide friendly, professional customer service to current and future residents.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Excellent written and verbal communication skills.
High school education or equivalent.
Ability to speak, read, and write English sufficiently to carry out job duties.
Successful completion of a background check and drug screen.
Must be legally qualified to work in the United States and meet I-9 guidelines.

Nice To Haves

Previous multifamily leasing experience.

Responsibilities

Engage promptly with prospective residents through lead management software, email, phone calls, appointments, and follow-up, in accordance with company policies.
Tour and lease apartment homes and guide new residents through applications, the tax credit process, and move-in.
Explain leasing documentation, community rules and policies, apartment functions, and emergency procedures to new residents.
Assist with lease agreements, addendums, renewals, and prospect screening, ensuring accuracy and compliance.
Inspect apartment homes before move-in to ensure they are ready for residents.
Keep Yardi and associated resident management software updated with rent charges, occupants, lease dates, and other information.
Record traffic information daily and maintain resident files according to company policy, including daily cloud filing.
Assist with tax credit program compliance, including move-ins and recertifications.
Participate in resident events, community programming, and local or nonprofit programs.
Support community marketing and leasing, including social media, reputation management, advertising, market surveys, marketing collateral, curb appeal, and pricing.
Follow established policies for concessions, specials, and other marketing programs.
Inspect the community and ready units daily to maintain show-quality standards; communicate maintenance needs, set up mini models, and clean or touch up units as needed.
Assist with front desk coverage, answering phones, greeting customers and vendors, scheduling appointments, and other general office duties.
Respond promptly to resident questions, concerns, and requests, taking appropriate action to resolve service issues.
Work with Resident Relations to de-escalate and resolve concerns.
Meet company goals and expectations for closing ratio and shop program score.
Monitor market and competitor conditions that may affect occupancy and sales.
Maintain the healthy, safe, and presentable condition of the physical assets; complete cleaning such as sweeping, vacuuming, and sanitizing as needed.
Provide excellent customer service to residents, prospects, and guests.
Complete assigned tasks by deadlines and communicate obstacles to the supervisor in advance.
Work collaboratively and respectfully with peers, team members, and departments.

Benefits

100% company-paid medical coverage for employees.
100% company-paid dental and vision coverage for employees.
Healthcare and dependent care flexible spending accounts.
Company-paid life insurance, AD&D, and long-term disability coverage for employees.
Voluntary insurance benefits.
Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
Discretionary bonus programs.
Eligibility for consideration for a 20% housing discount.
Employee assistance program with 24/7 counseling services.
Company-sponsored industry training and certifications.
Three weeks of paid time off each year.
Up to 12 paid holidays each year.
Bonus potential.