Leasing Professional - Discovery West

DEVCO RESIDENTIAL GROUP•Issaquah, WA

2d•$21 - $25•Onsite

About The Position

HNN Communities is seeking a full-time Leasing Professional for Discovery West, a 209-unit community in Issaquah, Washington. The role executes the community’s leasing and renewal strategies to achieve revenue, occupancy, and resident-retention goals. It combines sales, customer service, and marketing to lease apartment homes and build strong relationships with prospective and current residents. The Leasing Professional engages prospects, conducts apartment tours, guides applicants through application, tax credit, and move-in processes, and supports lease administration and renewals. The position also helps maintain accurate resident and leasing records, supports tax credit compliance, contributes to community marketing and resident events, and responds to resident needs. The employee helps keep the community and apartments clean, safe, presentable, and ready to show. The position is based at Discovery West in Issaquah, WA. The schedule is Tuesday through Saturday, 9:00 AM to 6:00 PM. Compensation is $21.00–$25.00 per hour, with bonus potential.

Requirements

At least 1 year of sales, customer service, or hospitality experience.
Ability to provide friendly and professional customer service to current and prospective residents.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Excellent written and verbal communication skills.
High school education or equivalent.
Ability to speak, read, and write English sufficiently to carry out the duties.
Successful completion of a background check and drug screen.
Must be legally qualified to work in the U.S. and meet I-9 guidelines.

Nice To Haves

Previous multifamily leasing experience.

Responsibilities

Promptly engage with prospective residents through lead management software, email, phone calls, appointments, and follow-up communication in accordance with company policies.
Tour apartment homes and guide new residents through the application, tax credit, and move-in process.
Explain leasing documentation, community rules and policies, apartment functions, and emergency procedures to new residents.
Assist with lease agreements and addendums, renewals, and prospect screening while ensuring accuracy and compliance.
Inspect apartments before move-in to ensure they are ready for residents.
Keep Yardi and associated resident management software current with rent charges, occupants, lease dates, and other data.
Record traffic information daily and maintain resident files according to company policy, including daily cloud filing.
Assist with tax credit program compliance, including new move-ins and recertifications.
Participate in resident events, community programming, and local and nonprofit programs.
Support community marketing and leasing, including social media, reputation management, advertising, market surveys, marketing collateral, curb appeal, and pricing.
Follow established policies for concessions, specials, and other marketing programs.
Inspect the community and made-ready units daily to meet show-quality standards; communicate maintenance needs, set up mini models, and clean or touch up units as needed.
Assist with front desk coverage, including answering phones, greeting customers and vendors, scheduling appointments, and completing other general office duties.
Respond promptly to resident questions, concerns, and requests, and take appropriate action to resolve service issues.
Work with Resident Relations to de-escalate and resolve concerns.
Meet company goals and expectations for closing ratio and shop program score.
Stay informed about market and competitor conditions that may affect occupancy and sales.
Maintain the healthy, safe, and presentable condition of the physical assets; complete cleaning such as sweeping, vacuuming, and sanitizing as needed.
Provide excellent customer service to residents, prospects, and guests.
Complete assigned tasks by deadlines and communicate obstacles to the supervisor in advance.
Work collaboratively and respectfully with peers, team members, and departments.

Benefits

100% company-paid medical coverage for employees.
100% company-paid dental and vision coverage for employees.
Healthcare and dependent care flexible spending accounts.
Company-paid life insurance, AD&D, and long-term disability coverage for employees.
Voluntary insurance benefits.
Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
Discretionary bonus programs.
Eligibility for consideration for a 20% housing discount.
Employee assistance program with 24/7 counseling services.
Company-sponsored industry training and certifications.
Three weeks of paid time off each year.
Up to 12 paid holidays each year.