Leasing Professional - Debut Soco
About The Position
Kairoi Residential creates exceptional living experiences at high-performing multifamily communities. The Leasing Professional role is a dynamic mix of sales, onsite future resident management, marketing, customer service, and relationship building, embodying the "Art of Neighboring." This position is the first impression for future residents, making a lasting and welcoming impact through various communication channels. An attitude of hospitality and enthusiasm are integral, as the role involves providing information, scheduling visits, giving tours, and determining resident eligibility. The Leasing Professional must be skilled at delivering remarkable service and enhancing the resident experience.
Requirements
- Strong sales and customer service experience.
- Organizational, multi-tasking, and communication skills.
- Experience with Google and Microsoft Office Suites.
- Excellent follow-up skills via email and phone.
- Attention to detail.
- Prior experience in leasing, sales, or hospitality.
- High school diploma or equivalent.
- Possession of a valid driver’s license with no major infractions in the last 12 months.
Nice To Haves
- Prior experience with RealPage.
- Bilingual (English/Spanish).
Responsibilities
- Manage the sales process from start to finish.
- Be the face of the assigned community and an extension of the Kairoi brand.
- Make a lasting and welcoming first impression through phone calls, emails, video chats, and in-person leasing tours.
- Provide information, schedule visits, give tours, and determine resident eligibility.
- Deliver remarkable service and enhance the resident experience.
- Work quickly to close leases to meet acceptable closing ratios while maintaining professionalism and excellent customer service.
- Seek to understand current and future resident needs, provide solutions, overcome objections, and build relationships.
- Accurately explain all features of the community, including amenities, apartment availability, rent and pricing information, lease agreements, and policies.
- Follow-up with future and new residents to ensure satisfaction.
- Efficiently complete all lease-related paperwork for new residents and renewals with confidentiality and professionalism.
- Collect security deposits, rent, and all other funds associated with resident move-ins.
- Support overall marketing efforts and offer input and suggestions regarding promotions and advertisements.
- Gather information about markets and competition, and prepare competitive survey reports.
- Ensure a remarkable impression through regular inspections of the community, tour path, vacant and model units.
- Understand and comply with Fair Housing Laws and practices.
- Maintain open and effective communication with team members and leaders.
- Be a key player in creating resident events, fostering relationships, and thinking of outside-the-box ways to elevate their living experience.
- Understand resident needs and respond to those needs promptly and professionally.
- Take ownership and elevate resident concerns to the appropriate people.
- Help build relationships with local businesses to attract future residents through outreach marketing efforts.
Benefits
- Competitive Compensation
- Incentive compensation opportunities
- Medical, dental, vision, life insurance, short and long-term disability
- 401k program with a company match
- Exceptional PTO program
- Paid holidays
- Floating holidays
- Birthday day off
- Milestone sabbatical program
- Private discount network (discounts on travel, restaurants, gifts, experiences, and more)
- Training opportunities
- Generous rent discount at this community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
