SOCO-3 - SOCO - Community Director

REEP MANAGEMENT LLC•Austin, TX

2d•Onsite

About The Position

The Community Director is responsible for the overall leadership, operational performance, and financial success of the assigned residential community. This role oversees personnel management, administrative operations, financial performance, resident relations, and property maintenance standards to ensure alignment with REEP Residential’s objectives and culture. The Community Director works in partnership with the Regional Manager and Director of Operations to drive property performance, ensure compliance, and maintain portfolio-wide operational alignment. As the on-site leader, the Community Director sets the standard for professionalism, accountability, and customer service excellence.

Requirements

High School Diploma or GED required
3–5 years property management experience
Prior supervisory experience required
Proficiency in property management software (Yardi, AppFolio, ResMan)
Strong communication and organizational skills

Nice To Haves

Degree preferred
Leadership and team development
Budgeting and financial oversight
Resident relations and customer service excellence
Knowledge of Fair Housing and regulatory compliance
Vendor management and negotiation

Responsibilities

Interview, select, hire, train, and develop on-site team members.
Mentor and coach staff in leasing, customer service, maintenance standards, and operational excellence.
Motivate, direct, and evaluate team performance aligned with established community goals.
Exercise supervisory authority, including performance feedback and disciplinary recommendations.
Address and resolve employee-related concerns in coordination with HR.
Organize and assign staff responsibilities while ensuring deadlines and objectives are met.
Maintain high standards of professional conduct and appearance.
Foster a positive, performance-driven team culture aligned with company values.
Ensure adherence to approved budget guidelines and monitor expenses.
Review financial performance, analyze trends, and implement operational solutions.
Approve leases and ensure compliance with company policies and Fair Housing regulations.
Conduct competitive market surveys to improve traffic and retention.
Oversee administrative duties in accordance with company policy.
Assist with due diligence and acquisitions as needed.
Ensure compliance with local, state, and federal regulations.
Perform additional duties as assigned.
Manage vendor and contractor relationships, including scheduling and billing oversight.
Conduct daily property walks to ensure company standards are met.
Route service requests appropriately and monitor resident satisfaction.
Inspect the community to identify and address life/safety concerns.