Leasing Professional - McDowell Point 55+ Active Adult

Greystar•Naperville, IL

2d•$24 - $25•Onsite

About The Position

The Sales Consultant is responsible for executing the property's marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. This role serves as a key point of contact for prospective residents, guiding them through the leasing process with professionalism and a strong understanding of the community's lifestyle offering. The Sales Consultant supports resident satisfaction throughout the lease term and proactively manages lease renewals in alignment with Active Adult best practices. The position involves lead management, CRM utilization, data analysis, event support, and collaboration with the Lifestyle Coordinator to enhance resident engagement. The Sales Consultant upholds Greystar's professional standards and ethical expectations while delivering exceptional service to residents, prospects, and guests.

Requirements

High school diploma or equivalent.
At least 1 year of relevant experience, with the posting specifying 1–3 years minimum, in sales, marketing, internet use, and customer service sufficient to address customer issues and complete financial records, documents, and reports.
Ability to read, write, and communicate effectively to understand and complete legal documents, explain apartment features, and answer questions.
Mathematical skills necessary to process sales conversions.
Ability to generate sales leads, conduct sales presentations, qualify prospects, and close sales.
Required licenses or certifications, if applicable, under state and local jurisdictions.
Valid driver's license to drive a golf cart on the property.
Proficiency with word processing, spreadsheets, property management applications, and database management programs.
Fluency and proficiency using the internet for marketing, advertising, and sales.
Ability to adapt sales messaging to different markets and professionals.
Ability to access all exterior and interior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance, and to stand for extended periods.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.

Nice To Haves

Associate or bachelor's degree in business, marketing, hospitality, or a related field.

Responsibilities

Perform sales and leasing activities to achieve revenue and occupancy goals, including qualifying prospects, conducting tours, processing applications and screening, preparing lease and move-in documents, and supporting move-ins and lease signings.
Collect relevant information from prospective residents at move-in and record it appropriately.
Monitor market and competitor conditions, collaborate with teams and leadership, and develop and implement marketing plans to sustain occupancy while following established policies for concessions and specials.
Design and execute marketing activities and events to drive traffic, including resident referral and employer outreach programs and internet marketing.
Use on-site property management software to track availability, record leasing activity, manage resident and prospect data, and review and analyze relevant information.
Inspect tour routes and show-ready units, coordinate maintenance and upkeep, prepare and merchandise show units and amenities, and prepare the leasing office for daily activities.
Follow up with prospects and new residents within 24 hours, encourage lease or renewal decisions, and document follow-up and lead status throughout the sales process.
Support lease renewals by preparing renewal documents, contacting residents in advance of move-out dates, and ensuring documents are signed and implemented on time according to the AA renewal playbook.
Respond courteously and promptly to resident and client or owner questions and concerns, resolve problems, and convey requests to appropriate individuals.
Provide respectful customer service to residents, prospects, and guests; answer questions, respond sensitively to maintenance complaints, and acknowledge residents by name.
Attend community and networking events, connect with local associations and organizations, and participate in outreach marketing to generate traffic, referrals, and leads.
Complete financial, administrative, and other reports and analyses, and perform other duties as assigned or necessary.
Assist the Lifestyle Coordinator by attending and helping set up events as required.

Benefits

Medical, dental, vision, disability, and life insurance; low-cost or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service and additional vacation accrued with tenure.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.