Leasing Professional - McDowell Point 55+ Active Adult

Greystar Management Services•Naperville, IL

21h•Onsite

About The Position

The Leasing Professional, described in the job summary as a Sales Consultant, carries out the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. The role is a key contact for prospective residents, guiding them through the leasing process and explaining the community’s lifestyle offering. The position also supports resident satisfaction throughout the lease term and proactively manages renewals in line with Active Adult best practices. Responsibilities include managing leads and customer relationship data, reviewing sales and occupancy information, supporting marketing activities and events, and collaborating with the Lifestyle Coordinator to encourage resident engagement. The Leasing Professional is expected to follow Greystar’s professional and ethical standards while providing service to residents, prospects, and guests. The role combines office work with frequent exposure to outdoor property conditions. It may involve local travel and requires a flexible schedule that can include evenings, weekends, and holidays. The position pays $24.00–$25.00 per hour. Onsite team members may be eligible for bonuses and an onsite housing discount, subject to availability and applicable terms.

Requirements

High school diploma or equivalent.
At least 1–3 years of relevant experience in sales, marketing, internet, and customer service sufficient to resolve customer issues and complete financial records, documents, and reports.
Ability to read, write, and communicate effectively to understand and complete legal documents, explain apartment features, and answer questions.
Mathematical skills sufficient to process sales conversions.
Ability to generate leads, deliver sales presentations, qualify prospects, and close sales.
Required licenses and certifications for applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with word processing, spreadsheets, property management applications, and database management programs.
Proficiency and fluency in using the internet for marketing, advertising, and sales.
Ability to adapt sales messaging to specific markets and professionals.
Ability to physically access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance, and to stand for extended periods.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.

Nice To Haves

Associate or bachelor’s degree in business, marketing, hospitality, or a related field.

Responsibilities

Perform sales and leasing activities to meet occupancy and revenue goals, including qualifying prospects, conducting property tours, processing applications and screenings, preparing leases and move-in packages, and supporting move-in and lease signing.
Collect and appropriately record prospective resident information at move-in.
Monitor market and competitor conditions, collaborate with teams and leadership, and develop and implement marketing plans and occupancy goals.
Follow established policies for concessions, specials, and other occupancy programs.
Plan and carry out marketing activities and events, including resident referral and employer outreach programs and internet marketing.
Use the property management software to track availability and leasing activity, maintain resident and prospect data, and review and analyze relevant information.
Inspect the tour path and show units daily, communicate maintenance needs, maintain appealing models and amenities, and prepare the leasing office for daily leasing activity.
Follow up with prospects and new residents within 24 hours, document follow-up, and classify leads throughout the sales process.
Support lease renewals by preparing renewal materials, contacting residents in advance of move-out dates, and ensuring documents are signed and implemented on time in accordance with the AA renewal playbook.
Respond promptly and courteously to resident and owner concerns, take action to resolve problems, and direct or document requests appropriately.
Provide respectful, customer-focused service, answer questions, respond sensitively to maintenance complaints, and acknowledge residents by name.
Attend community and networking events, participate in outreach marketing, and develop referral sources and business leads in line with Greystar AA outreach expectations.
Complete financial, administrative, and other reports and analyses, and perform other assigned or necessary duties.
Assist the Lifestyle Coordinator with event setup and other event support as required.

Benefits

Medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite property positions may be eligible for weekly, monthly, and/or quarterly bonus programs.