Leasing & Marketing Associate | Rambler College Park South - College Park, MD

LV Collective•College Park, MD

About The Position

The Leasing & Marketing Associate helps create a positive resident experience and supports the property’s leasing success. The role includes welcoming prospective residents, conducting property tours, assisting with lease applications, tracking leads and prospect interactions in a CRM, and providing customer service to current and prospective residents. The associate also supports front desk operations by responding to inquiries, calls, and emails. The position contributes to marketing and community engagement by planning resident events, coordinating with the Social Media Intern, maintaining an appealing tour path, monitoring competing properties and trends, and proposing marketing ideas. The associate works with leadership to address leasing challenges, participates in company training, helps coach and mentor new team members, and supports special projects, outreach, and marketing campaigns. Evening and weekend availability may be needed.

Requirements

Strong communication and interpersonal skills.
Organized and detail-oriented, with the ability to manage multiple tasks.
Positive attitude and proactive approach to problem-solving.
Passion for customer service, leasing, and marketing.
Energetic and adaptable in a fast-paced environment.
Team player who takes initiative and is eager to learn.

Nice To Haves

Experience in sales, leasing, hospitality, or customer service.
Experience as a Brand Ambassador, Leasing Consultant, or Administrative Assistant.
Interest in social media, marketing, and event planning.
Campus involvement and connections within student life, organizations, or social circles.

Responsibilities

Welcome prospective residents and conduct property tours.
Assist with lease applications and help ensure an efficient leasing process.
Use the CRM to track leads and manage prospect interactions through lease signing.
Provide customer service to current and prospective residents.
Assist with front desk operations, including handling inquiries, calls, and emails.
Plan and execute resident events that align with the brand.
Collaborate with the Social Media Intern to coordinate marketing content with leasing and community engagement.
Maintain an appealing and well-presented tour path.
Visit competing properties, track trends, and contribute marketing ideas.
Work with leadership to strategize and overcome leasing roadblocks.
Participate in LV Collective training programs.
Support the Leasing Manager in coaching and mentoring new team members on sales and leasing techniques.
Assist with special projects, outreach, creative marketing campaigns, and other duties as assigned.
Work evenings and weekends as needed.