Assistant Leasing Manager | Rambler College Park South - College Park, MD

LV Collective•College Park, MD

1d•Onsite

About The Position

The Assistant Leasing Manager executes the full leasing cycle at the community level, from initial inquiry through lease signing and renewal. The role supports the Leasing Manager in driving pre-lease velocity, protecting occupancy and rates, delivering a strong resident experience, and ensuring the leasing team meets LV Collective standards across platforms and touchpoints. It also leads on-the-ground outreach and events in partnership with the Marketing Coordinator. The role leads leasing and sales activity, manages leads and leasing records, prepares and approves leases, supports market and pricing decisions, and handles renewals and resident retention. It contributes to the resident experience, marketing outreach, team training and coaching, and day-to-day communication and operational support. The position works primarily in an on-site leasing office and throughout the community, including tours of units and amenities. Occasional local or overnight travel may be required for training, company events, or support at other LV Collective communities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties may include other reasonable instructions and related tasks as assigned.

Requirements

1–2 years of customer service, sales, hospitality, or leasing experience.
High school diploma or equivalent.
Strong communication skills in person, by phone, and in writing.
Organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
Comfortable coaching and supporting a team.
Self-starter with a can-do attitude and strong time-management skills.
Availability to work evenings and weekends during peak leasing season and move-in.
Ability to regularly stand, walk, reach, stoop, and climb stairs, and lift and carry up to 20 pounds.
Comfort using CRMs, email, and reporting tools; proficiency in Microsoft Office.
Ability to work primarily in an on-site leasing office and across the community.

Nice To Haves

Student housing experience.
Team lead experience.
Experience with Entrata, RealPage, or similar property management software.
Knowledge of Asana and Later.com.

Responsibilities

Lead in-person and virtual tours in accordance with LV Collective tour standards and keep tour paths, model units, and curb appeal show-ready.
Work new and active leads daily in Entrata and HubSpot, ensuring personal follow-up within 24 hours according to the Follow-Up Standards SOP.
Use HeyMarket and other approved channels for timely, warm, and consistent prospect outreach.
Serve as the lease agreement expert and provide day-to-day guidance to the leasing team.
Review applications for completeness and accuracy, and screen applicants and guarantors against the Rental Criteria & Qualifications SOP.
Obtain written approval from NSS or a Regional Manager before proceeding with any exception or override in Entrata.
Coordinate unit and bedspace placement based on availability, lease term, and prospect preferences, and keep Master Sheet 4.0 and leasing trackers accurate.
Generate and approve leases daily and accurately track leasing activity.
Audit Entrata pricing, availability, lease terms, and active specials to keep listings accurate and current.
Manage Entrata and HubSpot, and build and maintain templates in Entrata, HubSpot, and HeyMarket for standard touchpoints and quick responses.
Submit the Daily Leasing Report and track pre-lease pace, velocity, and conversion against goals.
Complete the Ownership Agenda and Weekly Call Agenda with the Leasing Manager; complete daily Master Sheet updates and audits.
Conduct new follow-up, HeyMarket follow-up, and parking audits on schedule; maintain the WOW Tracker and commission tracking and reporting.
Monitor rates and pricing tiers to help achieve target gross revenue; pull and review Entrata leasing reports to support data-driven decisions.
Complete market surveys, monitor competitor rates and concessions, and provide timely rate or special recommendations to the Leasing Manager.
Contribute to concession tracking, recaps, and special proposals, and support the established approval process.
Collect tour and prospect feedback and share trends with the team to improve leasing.
Develop and execute the community renewal strategy, including targeted efforts to increase renewals and reduce turnover.
Draft and send renewal communications and offers well ahead of lease expiration, and manage renewals through lease execution while keeping residents informed.
Identify at-risk residents early and address retention concerns proactively.
Monitor online reviews and flag concerns to the Leasing Manager, who owns Google My Business responses.
Own the resident experience at key moments, including move-in, ongoing communication, and service recovery.
Administer roommate matching for new leases and help resolve roommate conflicts for current residents.
Address resident concerns promptly, follow through on commitments, and escalate issues to the Leasing Manager when needed.
Lead Greek and student organization outreach, including organization visits and conversations with Greek leadership; conduct direct-message outreach to prospects.
Plan and execute resident, future resident, brand ambassador, and team events.
Contribute social media content and ideas with the Marketing Coordinator, who owns social channels; represent and build the community brand and contribute campaign and promotional-item ideas.
Onboard, train, coach, and mentor new leasing team members on systems, SOPs, tour standards, and leasing expectations.
Partner with the Leasing Manager on LMA hiring, including screening and interviewing candidates; provide input on performance reviews and corrective action.
Build the leasing team schedule and daily assignments, subject to Leasing Manager approval, to ensure coverage during peak traffic and move-in.
Run weekly team meetings and hold coffee chats with team members.
Model LV Collective's short, warm, personable communication style and ensure the leasing team follows company procedures and Fair Housing laws.
Respond to calls, emails, and texts from prospects, residents, parents, and vendors in a timely, professional manner.
Keep resident-facing messaging current, consistent, and on-brand across platforms; serve as a resource for leasing and renewal questions.
Complete required training on time and stay current on systems, tools, and company processes.
Support the Leasing Manager with operational tasks and special projects as needed.