Leasing Manager

Brookfield Properties•Columbus, OH

About The Position

The Leasing Manager leads the day-to-day activities of the leasing staff and performs leasing functions for the apartment community. This leadership role motivates, develops, and supports the leasing team and is normally associated with a highly complex community with multiple units and/or buildings. The position is responsible for maintaining high, stable occupancy. The Leasing Manager works with prospective residents, supports leasing and application processes, oversees leasing records and data, and ensures the leasing office, models, and apartments are ready and presentable. The role trains and coaches leasing employees, monitors team performance and property occupancy, and helps meet budgeted leasing goals. It also supports resident retention and satisfaction through ongoing customer service and assistance with property operations. The position may require weekend work on Saturday and Sunday. The required education is an Associate Degree in Property Management; a Bachelor’s degree in General Studies is preferred. One to two years of supervisory experience and three to four years of sales or leasing experience are required. One to two years of experience may offset the minimum educational requirements.

Requirements

Associate Degree in Property Management, unless minimum educational requirements are offset by one to two years of experience.
One to two years of supervisory experience.
Three to four years of sales or leasing experience.

Nice To Haves

Undergraduate (Bachelor) Degree in General Studies.

Responsibilities

Meet prospective residents, identify their housing needs, interview them to determine eligibility, show apartments and amenities, quote established rates and promotions, follow up with applicants, collect related funds, complete applicant screening, and prepare outcome correspondence.
Maintain social media activity across platforms and seek to increase engagement through posts and responses to reviews and ratings.
Prepare leases and leasing addendums; maintain lease files, waiting lists, and other records and reports in accordance with policy, applicable affordable housing programs, and HUD/Agency regulations.
Ensure leasing data entered into property software is accurate; review move-in files; process and inspect weekly occupancy reports; ensure traffic data is entered; review call-source recordings; coach Leasing Consultants; analyze call sources; and review leasing employee files.
Ensure the leasing office, models, and target apartments are presentable; oversee leasing staff interactions with prospective residents; monitor and recommend pricing; and visit competitor properties to assess their products, marketing, and sales techniques.
Ensure apartments are ready for occupancy by inspecting them and providing move-in products and final touches as needed.
Distribute keys, move-in packages, safety videos, and other appropriate paperwork at lease signing.
Train and coach new leasing employees on policies, procedures, property operations, and daily office functions.
Monitor leasing-team closing ratios and property occupancy, and develop strategies with the team to meet budgeted goals.
Assist with resident retention and provide ongoing customer service after move-in; process work orders, collect packages, and assist with daily property operations and resident satisfaction.