Leasing Manager - Modera Second Avenue

Mill Creek Residential•Denver, CO

About The Position

The Leasing Manager oversees the community’s leasing process, establishes sales goals, and develops and implements strategies to meet or exceed community objectives. The role motivates, coaches, and trains Leasing Consultants, monitors individual and team performance, and helps improve the sales process. The position reports to the Community Manager. Day-to-day responsibilities and assignments may be coordinated with Leasing Consultants and Senior Leasing Consultants based on team members’ skills, experience, career goals, and community needs. The Leasing Manager supports residents and prospects, promotes renewals and retention, manages leads and leasing activities, and helps maintain community presentation and operational standards. The role also reviews leasing performance and market information, supports pricing and marketing decisions, and ensures compliance with company policies and applicable laws, including Fair Housing regulations.

Requirements

High school diploma or equivalent (GED).
At least 3 years of sales experience.
Commitment to and passion for outstanding customer service.
Strong written and verbal communication skills in English.
Ability to establish and achieve goals using leadership, listening, training, and follow-through skills.
Ability to mentor and train associates on sales.
Ability to take ownership of resident issues and resolve them.
Knowledge of the community, inventory, pricing, availability, neighborhood, local community, market trends, and competitors.
Computer skills, including Microsoft Word, Excel, Entrata, Yardi, and Revenue Management Software.
Ability to perform basic arithmetic, including measurement, addition, subtraction, multiplication, and division.
Ability to operate general office equipment, including a personal computer, tablet, and telephone, and program fobs and other electronic devices.
Ability to work assigned schedules, including weekends, and accurately document and verify time worked.

Nice To Haves

Bachelor’s degree or related experience preferred.
Multifamily or related property management, retail sales, or hospitality experience.

Responsibilities

Set weekly and monthly leasing goals based on occupancy, rents, and community leasing needs.
Coach, train, mentor, and support Leasing Consultants in sales, lead management, and leasing practices; monitor team and individual performance.
Communicate service guarantees and customer service standards to prospective and current residents, and resolve customer concerns professionally and promptly.
Support residents through move-ins, lease renewals, move-outs, and transfers; encourage resident retention through the renewal program.
Accept resident service requests, route them to the service department, and follow up to confirm completion and resident satisfaction.
Maintain community merchandising and presentation standards, including the tour path, leasing center, clubroom, models, and market-ready units.
Recommend pricing to the Manager and help prepare market surveys; monitor competitor rents, specials, events, and market trends.
Track and report leasing performance, analyze operational reports and market surveys, and communicate findings to the supervisor.
Convert prospect leads into leases, conduct tours, present community features, and lease apartments as needed.
Manage Entrata tasks and leads daily, and maintain social media, ILS listings, and Craigslist postings for accuracy.
Participate in Revenue Management calls when applicable and review and approve new lease paperwork as directed by the Manager.
Hold meetings with the leasing team and provide feedback, coaching, and support to achieve established goals.
Follow Mill Creek brand, service, policy, and procedural standards, and comply with applicable Federal, State, and local laws, including Fair Housing regulations.
Perform other duties as assigned.
Work assigned schedules, including weekends, and accurately document and verify time worked.
Travel between two or more communities if necessary.