Leasing Coordinator - Luxury Rental

Related•Chicago, IL

12h•Onsite

About The Position

In Chicago, luxury living has a name: Related Rentals. As the city’s premier luxury rental brand, we blend world-class design, hotel-level service, and curated lifestyle experiences across iconic addresses in the West Loop, Streeterville, and Lakeshore neighborhoods. We’re looking for a service-driven Leasing Coordinator to guide prospective residents through the leasing journey—from the first inquiry to move-in day at 400 Lake Shore, a landmark 635-unit luxury rental tower launching pre-leasing in 2026. In this role, you’ll share the story of the building, create a welcoming experience, and support a strong sense of community. If you enjoy connecting with people, solving problems, and taking pride in your property, this is the opportunity for you. The Leasing Coordinator is specifically and directly responsible for the following: Administrative functions Leasing support Reception/Concierge Functions Quarterly Audits (Lease/Pet/Bike/Storage) Addendums (Storage/Bike/Pets) Special projects, as required The Leasing Coordinator’s tasks include, but are not limited to, the following: Utilizes telephone inquiry guidelines to capture phone traffic, responding to all e-mails and voicemail, answering queries, following up and setting appointments when possible Respond to and assign rental inquiries from CRM platform and other points of entry such as email, voicemail and walk-in prospects Processing of lease applications, credit and background check for prospective renters Generating and delivering electronic residential lease(s) via the OLL platform Processing of payment(s) as needed within Yardi voyager Managing the move-in schedule Tour apartments with walk-in prospects and adhere to follow-up procedures Complete applications and lease/renewal documents Confirming appointments, cancellations and messages for the leasing office Organizing/Uploading lease documents Assist in setting leasing and marketing strategies Provide daily traffic reports to senior management and/or composing other reports as instructed In-depth knowledge of base property, services and amenity set. Prospect detail(s) data entry into Salesforce Keeps leasing staff updated as to the status of imminent appointments and prospect criteria. Ensuring the leasing office is organized with resources (office supplies/water) Maintaining and building professional relationships with Blueground and Churchill

Requirements

Minimum 2 years of experience in leasing, specifically in a luxury lease-up setting (preferably in Class A Property Management, Residential luxury sales or luxury goods)
Demonstrated proficiency in working with computers including Microsoft Office, calendar management, software/database, and social media
Excellent communication, interpersonal, customer service, and organizational skills
Must have strong closing skills
Proficient in managing an internal applicant database
Available to work a flexible schedule, including weekends
Committed to obtaining real estate license

Nice To Haves

College degree or coursework preferred
Yardi or similar software experience preferred
Prior experience in leasing, sales, or hospitality preferred

Responsibilities

Administrative functions
Leasing support
Reception/Concierge Functions
Quarterly Audits (Lease/Pet/Bike/Storage)
Addendums (Storage/Bike/Pets)
Special projects, as required
Utilizes telephone inquiry guidelines to capture phone traffic, responding to all e-mails and voicemail, answering queries, following up and setting appointments when possible
Respond to and assign rental inquiries from CRM platform and other points of entry such as email, voicemail and walk-in prospects
Processing of lease applications, credit and background check for prospective renters
Generating and delivering electronic residential lease(s) via the OLL platform
Processing of payment(s) as needed within Yardi voyager
Managing the move-in schedule
Tour apartments with walk-in prospects and adhere to follow-up procedures
Complete applications and lease/renewal documents
Confirming appointments, cancellations and messages for the leasing office
Organizing/Uploading lease documents
Assist in setting leasing and marketing strategies
Provide daily traffic reports to senior management and/or composing other reports as instructed
In-depth knowledge of base property, services and amenity set.
Prospect detail(s) data entry into Salesforce
Keeps leasing staff updated as to the status of imminent appointments and prospect criteria.
Ensuring the leasing office is organized with resources (office supplies/water)
Maintaining and building professional relationships with Blueground and Churchill