Property Administrator - Luxury Rental

Related•Chicago, IL

12h•Onsite

About The Position

In Chicago, luxury living has a name: Related Rentals. As the city’s premier luxury rental brand, we blend world-class design, hotel-level service, and curated lifestyle experiences across iconic addresses in the West Loop, Streeterville, and Lakeshore neighborhoods. We’re looking for a service-driven Property Administrator to guide prospective residents through the leasing journey—from the first inquiry to move-in day at 400 Lake Shore, a landmark 635-unit luxury rental tower launching pre-leasing in 2026. In this role, you’ll share the story of the building, create a welcoming experience, and support a strong sense of community. If you enjoy connecting with people, solving problems, and taking pride in your property, this is the opportunity for you.

Requirements

High school diploma or equivalent required
Previous experience as an administrative assistant or in a similar role, ideally in property management or real estate.
Strong organizational and multitasking abilities.
Proficiency in office administration and management, including maintaining files, managing office supplies, and coordinating special projects.
Experience with accounts receivable and payable processes, including billing, rent collection, and vendor management.
Familiarity with property management software (e.g., Yardi, RealPage) for data entry, billing, and maintaining tenant records.
Excellent communication and interpersonal skills to handle owner relations and work collaboratively with the General Manager and Resident Manager.
Ability to handle sensitive information with discretion and maintain confidentiality.
Strong problem-solving skills and attention to detail, especially in managing tenant inquiries, work orders, and legal documentation.

Nice To Haves

an associate’s or bachelor’s degree is preferred.

Responsibilities

Maintain regular office hours as directed by the General Manager.
Keep accurate and current tenant data, including updating the tenant roster as per regional procedures and ensuring the front desk has the latest copy.
Organize and maintain efficient filing systems for all site administration, such as owner files, vendor files, inventory, operational procedures, work orders, and accounts receivable, in collaboration with the Resident and General Manager.
Prepare and process various communications, including memos, letters, and insurance incident reports.
Foster a strong working relationship with the building Resident Manager.
Prepare incident reports, create and distribute violation letters, and conduct follow-up on occupancy changes or unauthorized pets, following RMC and regional procedures.
Ensure timely execution of all required registrations and certifications for the site.
Manage software licensing procedures and secure all software-related materials.
Monitor and address unauthorized pet issues and violations.
Answer phone calls, manage office organization, and order supplies.
Assist with special projects as assigned, including preparing lease renewal paperwork and managing rentals and paperwork for rentable spaces.
Process regular and timely deposits.
Ensure accurate tenant billing through proper processing of charges in the Yardi/RealPage system, making necessary adjustments as per RMC procedures.
Review and verify accuracy for all accounts receivable reports, including Delinquency, Rent Roll, and GPR reports.
Create monthly open items reports in line with regional procedures.
Develop and maintain positive vendor relationships in collaboration with the Resident Manager and General Manager.
Process vendor invoices promptly following RMC procedures, including managing petty cash and postage.
Maintain updated vendor files on-site and accurate petty cash records in compliance with operational procedures.
Manage the Accounts Payable system by forwarding coded invoices promptly to the Accounts Payable Department.
Ensure all expenditures exceeding staff limits are approved by the General Manager before commitment.