Leasing Consultant -Sugar Hill Crossing

Bedrock Property Management•Baton Rouge, LA

About The Position

Bedrock Property Management is seeking a dedicated Leasing Consultant for Sugar Hill Crossing to support daily property operations, achieve leasing and financial goals, and deliver excellent customer service. The role focuses on affordable housing, including Section 8 and Low-Income Housing Tax Credit (LIHTC) programs. The Leasing Consultant assists prospective residents through the leasing process and ensures compliance with applicable affordable housing regulations. The role works alongside the Community Director to help achieve property goals and represents the community to residents, prospects, vendors, and owners. The position requires travel up to 10% of the time. Bedrock describes its purpose as making a meaningful impact through selfless service and identifies its core values as Win As One, By Any Means, Continual Growth, and Be Clear, Be Kind. Bedrock Property Management is an equal opportunity employer committed to diversity and inclusion and prohibits discrimination and harassment based on protected characteristics.

Requirements

Knowledge of affordable housing programs, including Section 8 and LIHTC.
Understanding of affordable housing compliance requirements and documentation standards.
Ability to listen effectively and offer helpful solutions.
Ability to work with a team to achieve success.
Ability to meet the physical demands of the role, including occasional lifting or moving of up to 25 pounds, and to withstand seasonal outdoor cold and heat.
Ability to travel up to 10% of the time.

Nice To Haves

One year of multifamily property management experience preferred.
Experience with affordable housing programs such as Section 8 and LIHTC preferred.
Previous leasing experience preferred.
Candidates with customer experience specialist experience or related backgrounds are encouraged to apply.
Experience working with a team to achieve success.

Responsibilities

Manage the community’s reputation through social media, direct communication, and marketing.
Serve as a primary communicator to prospects, residents, vendors, and the market.
Process leasing applications, including intake, screening, and qualification under Section 8 and LIHTC guidelines.
Ensure compliance with affordable housing program requirements and maintain accurate resident files.
Coordinate lease execution and renewals with property management and compliance terms.
Prepare and submit documentation for audits and compliance reviews.
Provide customer service to residents, proactively solve issues, and create a welcoming environment.
Comply with federal fair housing standards and other applicable laws.
Work with the Community Director to achieve property goals.
Represent the company professionally in interactions with residents, vendors, and owners.
Operate computers and other technological devices on site.
Represent the community by phone and in written communication.
Greet residents, maintain a neat office, and serve as a point of contact.
Conduct tours of affordable housing units and explain leasing terms to prospective residents.
Resolve issues promptly with a focus on customer service.
Respond to issues outside the normal work schedule when required to support resident safety and satisfaction.
Participate in resident events, market the property, and focus on resident retention to drive property performance.
Continue developing professional skills and learn from mistakes.
Perform other duties as assigned.