Leasing Consultant - Emerald Villas

The Related Group•Orlando, FL

10d

About The Position

TRG Management is seeking a Leasing Consultant for its newest lease-up. The role works directly with the property management team to provide excellent service to residents and prospective tenants. The Leasing Consultant manages the leasing and renewal process from beginning to end, helps prospects find suitable housing, processes applications, and coordinates apartment readiness for move-in. The position also monitors local market trends and comparable properties.

Requirements

A high school diploma or equivalent is preferred.
Two years of experience in customer service, hospitality, conventional real estate, or multifamily real estate.
Strong customer service orientation and presentation abilities.
Working experience with Microsoft Office Suite, including Word, Excel, and PowerPoint.

Nice To Haves

Previous leasing experience is a plus but not required.
Experience as a concierge, guest services representative, front desk attendant, or reservations agent in the hotel or hospitality industry is a bonus.
Onesite experience is a plus.

Responsibilities

Interview prospective tenants while adhering to Fair Housing Standards.
Show prospective tenants model apartments and explain layouts, amenities, services, and lease terms.
Prepare lease forms or agreements and collect security deposits.
Periodically inspect the property and arrange essential maintenance.
Compile and update lists of available rental units and availability reports.
Identify potential prospects and manage the leasing and renewal process.
Provide exceptional customer service and build positive working relationships with residents.
Answer incoming calls and voicemails professionally and promptly.
Request applications and deposits in accordance with company policies and Fair Housing regulations.
Process applications, including reviewing credit checks and rental history, and submit completed applications to the Property Manager for approval.
Follow up with applicants regarding their application status.
Ensure apartments are ready for residents on their scheduled move-in dates.
Follow up with prospects who have not leased and attempt to close the business; refer prospects to a sister community when it better meets their needs.
Monitor local market trends and update property comparisons to track competitors.