Leasing Associate - The Villas at Beardslee

Holland Partner Group•Bothell, WA

1d•Onsite

About The Position

Holland is seeking a sales- and service-focused Leasing Associate for The Villas at Beardslee in Bothell, Washington. The position leases apartment homes to prospective residents, encourages renewals, and provides excellent customer service in accordance with Holland Partner Group’s Core Values. The salary range is $21.30–$24.00 per hour, with potential bonuses and additional incentive opportunities. The Leasing Associate is the property’s first point of contact for prospective and current residents and manages the leasing process from tours and follow-up through applications, lease files, and move-in coordination. The role also supports resident communication and retention, accurate leasing records and financial transactions, property presentation, marketing activities, community events, and collaboration with the Sales and Maintenance Teams. The position requires a high school diploma or equivalent and one to two years of customer service and/or sales experience. The associate must complete the Sales Certification process, be able to work any day of the week as scheduled and any additional hours necessary to complete the job, lift or move up to 20 pounds, and communicate fluently in English verbally and non-verbally.

Requirements

High school diploma or equivalent.
One to two years of customer service and/or sales experience.
Thorough knowledge of Landlord Tenant and Fair Housing Laws.
Excellent communication and organizational skills.
Ability to work in a mobile leasing environment.
Skill with Microsoft Word, Excel, and Outlook.
Basic office organizational skills.
Ability to understand and clearly explain legal and lease documents.
Ability to work well with people and develop positive rapport.
Strong diplomacy skills and strong verbal and written communication skills.
Ability to accurately perform basic to intermediate mathematical functions.
Independent decision-making ability within set parameters.
Ability to prioritize and accurately perform multiple tasks concurrently.
Strong customer service orientation.
Successful completion of the Sales Certification process.
Ability to work any of the seven days of the week, 52 weeks of the year, and to work scheduled hours plus any other hours necessary to complete the job.
Ability to lift or move up to 20 pounds.
Hearing and visual ability to observe and detect signs of emergency situations.
Fluency in English, verbally and non-verbally.

Nice To Haves

A college degree or related coursework.
Retail experience.
Familiarity with Yardi software.

Responsibilities

Act as the property’s first point of contact and provide an exceptional customer experience.
Lease apartment homes using the Point of Sale Process, including tours, lead follow-up, applications, lease files, and move-in coordination, in compliance with applicable laws and company procedures.
Encourage lease renewals and provide excellent customer service to current and prospective residents.
Serve as a liaison between residents and management, communicate effectively, and document resident concerns and follow-up.
Maintain accurate knowledge of lease documents, the community and its amenities, and the condition of vacant units, models, and common areas.
Work with the Sales Team to increase property income, resident retention, and lease renewals, and promote other income opportunities through the Point of Sale Renewal program.
Collect security deposits, rents, and other leasing-related funds and properly document transactions in the community management software.
Document and follow up on leasing activity, including calls, guest visits, new leases, and renewals; enter activity into property management software daily.
Communicate with the Sales and Maintenance Teams about unit status, work orders, and related matters.
Promote positive online reviews in support of reputation management goals.
Maintain the confidentiality of sensitive documents and information.
Regularly inspect the customer journey, including online advertising, for accuracy and property cleanliness.
Participate in market surveys, quarterly competitive market assessments, and outreach marketing activities.
Organize, attend, and monitor community recreational and social activities.
Maintain positive working relationships with Sales and Maintenance staff to support customer service, teamwork, and accountability.
Represent the community and Holland Partner Group professionally, follow company apparel standards, and set a positive example for associates.
Perform other duties as directed and assist the overall team effort.

Benefits

Medical insurance
Dental insurance
Vision insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Long-term disability
401(k) with employer match
Supplemental accident coverage
Hospital indemnity coverage
Critical illness coverage
Short-term disability
Commuter FSA
Employee Assistance Program (EAP)
Tuition reimbursement
Paid Time Off (PTO)
State-mandated paid sick leave
Paid holidays
Volunteer Time Off (VTO)
Sabbatical after every five years of service
Profit share programs
Potential bonuses and additional incentive opportunities
Potential housing discounts, subject to property, ownership approval, and unit availability