Leasing Consultant - Gateway Pines Apartments - Forney, TX

Valiant Residential, LLC•Forney, TX

About The Position

Valiant Residential is seeking a Leasing Consultant to handle leasing, resident retention, and occupancy responsibilities for the community while promoting resident satisfaction. The role focuses on creating a positive, lasting impression on visitors, prospective residents, and current residents through customer service. The Leasing Consultant supports the management team and follows community policies and established procedures.

Requirements

Experience working with the public and/or in sales.
Two years of experience in relevant customer service.
Strong verbal and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Ability to support and contribute to the community team.
Ability to use a telephone, personal computer and keyboard, Microsoft Office including Word and Outlook, and community software.
Positive attitude and ability to maintain a smile under all circumstances.
Ability to work a flexible schedule, including evenings and weekends.
Neat, clean, and professional appearance throughout the workday and whenever present in the community.
Compliance with expectations in the employee handbook.
Ability to diffuse and respond to customer concerns to avoid escalation.

Nice To Haves

Bilingual ability in Spanish.

Responsibilities

Greet prospects, qualify them by asking questions and reviewing guest cards, and help them through the leasing process.
Prepare move-in packages and lease paperwork.
Record telephone and in-person visits promptly, and file and maintain guest cards according to established procedures.
Inspect model apartments and available market-ready units, and communicate service needs to the Community Manager.
Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications, including credit and rental-history checks; submit completed applications to the Community Manager for approval.
Assist with monitoring renewals, distributing renewal notices, and following up on them.
Monitor advertising effectiveness and gather and file information about local market competition.
Represent the company professionally.
Accept rental payments and promptly deliver them to the Assistant Community Manager.
Prepare leases and related paperwork, enter information accurately and promptly in the Yardi System, and review documents with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to customer concerns and work to defuse issues before they escalate.