Leasing Consultant - Pembroke Pines, FL

Valiant Residential, LLC•Pembroke Pines, FL

19h

About The Position

Valiant Residential is seeking a Leasing Consultant to handle leasing, resident retention, and occupancy-related duties for the community while promoting resident satisfaction. The role focuses on creating a positive, lasting impression on visitors, prospective residents, and current residents through customer service. The Leasing Consultant greets and qualifies prospects, prepares lease paperwork and move-in packages, processes applications, supports renewals, monitors advertising and market competition, and accurately maintains leasing records and community information. The position also involves accepting rental payments, inspecting model and market-ready units, implementing community policies, representing the company professionally, and assisting the management team as needed. Valiant Residential describes itself as a property management company with over 37 years of experience. It emphasizes collaboration, integrity, innovation, career development, competitive compensation, time off, health insurance options, and 401(k) matching.

Requirements

Experience working with the public and/or in sales.
Two years of experience in relevant customer service.
Strong verbal and written English communication skills to interact effectively with team members, residents, vendors, and other stakeholders.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer and keyboard, Microsoft Office including Word and MS Outlook, and community software.
Positive attitude and ability to smile under all circumstances.
Ability to work a flexible schedule, including evenings and weekends.
Neat, clean, and professional appearance throughout the workday and whenever present in the community.
Ability to comply with expectations in the employee handbook.
Ability to address customer concerns and prevent escalation.

Nice To Haves

Bilingual ability in Spanish.

Responsibilities

Greet and qualify prospects by asking questions and reviewing completed guest cards.
Prepare move-in packages and lease paperwork.
Record telephone and in-person visits promptly on the appropriate reports, and file and maintain guest cards according to established procedures.
Inspect models and available market-ready units and communicate service needs to the Community Manager.
Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications, including credit checks and rental-history reviews; submit processed applications to the Community Manager for approval.
Assist with monitoring renewals, distributing renewal notices, and following up on them.
Monitor advertising effectiveness and collect and file information about area market competition.
Represent the company professionally at all times.
Accept rental payments and promptly deliver them to the Assistant Community Manager.
Prepare leases and related paperwork, accurately and promptly enter information into the Yardi System, and review documents with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to customer concerns and help diffuse issues to prevent escalation.