Leasing Consultant - Gateway Pines Apartments - Forney, TX

Valiant Enterprises • Forney, TX

8d

About The Position

Valiant Residential is seeking a Leasing Consultant for Gateway Pines Apartments in Forney, Texas. The role is responsible for leasing, resident retention, and community occupancy while promoting resident satisfaction. The Leasing Consultant creates a positive impression with visitors, prospective residents, and residents through customer-focused service.

Valiant Residential describes itself as a property management company with over 37 years of experience and emphasizes collaboration, integrity, innovation, career development, and employee growth. The role requires working with the community management team and consistently following community policies and established procedures.

Requirements

• Experience working with the public and/or in sales.
• Two years of experience in relevant customer service.
• Strong verbal and written English communication skills to interact effectively with team members, residents, vendors, and other stakeholders.
• Ability to support and contribute to the community team.
• Ability to operate a telephone, personal computer and keyboard, Microsoft Office including Word and Outlook, and community software.
• Positive attitude and ability to smile under all circumstances.
• Ability to work a flexible schedule, including evenings and weekends.
• Compliance with expectations in the employee handbook.

Nice To Haves

• Bilingual ability in Spanish.

Responsibilities

• Greet prospective residents, assess their needs, and qualify them using guest cards and other established criteria.
• Prepare move-in packages and lease documents.
• Promptly record telephone and in-person visits in the appropriate reports, and file and maintain guest cards according to procedures.
• Inspect model units and available market-ready units, and communicate service needs to the Community Manager.
• Guide prospects through applications, collect deposits in accordance with company procedures and Fair Housing requirements, and update availability reports.
• Process applications, including credit and rental-history checks, and submit them to the Community Manager for approval.
• Assist with monitoring lease renewals, distribute renewal notices, and follow up on them.
• Monitor advertising effectiveness and gather and file information about local market competition.
• Represent the company professionally at all times.
• Accept rental payments and promptly deliver them to the Assistant Community Manager.
• Prepare leases and related paperwork, accurately and promptly enter information into the Yardi System, and review documents with the Community Manager before obtaining signatures.
• Assist the management team with other tasks as required.
• Consistently implement community policies.
• Participate in training to comply with new or existing laws.
• Respond to and defuse customer concerns to help prevent escalation.
• Maintain a neat, clean, and professional appearance while working or present in the community, and comply with the employee handbook.

Benefits

• Competitive total compensation and time off.
• Comprehensive benefits, including free health insurance options and 401(k) matching.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed