Leasing Consultant - Residences of Valley Ranch - Irving, TX

Valiant Residential, LLC•Irving, TX

7d•Onsite

About The Position

Valiant Residential is seeking a Leasing Consultant to handle leasing, resident retention, and occupancy duties for the community while promoting resident satisfaction. The role creates a positive, lasting impression on visitors, prospects, and residents through a strong focus on customer service. The Leasing Consultant supports the community team and follows community policies and company procedures.

Requirements

Experience working with the public and/or in sales.
Two years of experience in relevant customer service.
Strong English verbal and written communication skills for interacting with team members, residents, vendors, and other stakeholders.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer and keyboard, Microsoft Office including Word and MS Outlook, and community software.
Positive attitude and ability to smile under all circumstances.
Willingness to participate in training to comply with new or existing laws.
Ability to work a flexible schedule, including evenings and weekends.
Neat, clean, and professional appearance throughout the workday and whenever present in the community.
Ability to comply with expectations in the employee handbook.
Ability to defuse and respond to customer concerns to avoid escalation.

Nice To Haves

Bilingual Spanish skills.

Responsibilities

Greet prospects and qualify them by asking questions, reviewing guest cards, and covering applicable leasing criteria.
Prepare move-in packages and lease paperwork.
Record telephone and in-person visits promptly, and file and maintain guest cards according to established procedures.
Inspect model units and available market-ready units, and communicate service needs to the Community Manager.
Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications, including credit checks and rental-history reviews; submit processed applications to the Community Manager for approval.
Assist with monitoring renewals, distributing renewal notices, and following up.
Monitor advertising effectiveness and gather and file information about area market competition.
Represent the company professionally.
Accept rental payments and promptly deliver them to the Assistant Community Manager.
Prepare leases, complete required paperwork, accurately and promptly enter information into the Yardi System, and review documents with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.