Leasing Consultant - Residences of Valley Ranch - Irving, TX

Valiant Enterprises•Irving, TX

About The Position

Valiant Residential is seeking a Leasing Consultant for the Residences of Valley Ranch in Irving, Texas. The role handles leasing, resident retention, and community occupancy while promoting resident satisfaction. The Leasing Consultant creates a positive impression for visitors, prospective residents, and current residents through customer-focused service, and supports the community management team in following company policies and procedures.

Requirements

Experience working with the public and/or in sales.
Two years of experience in relevant customer service.
Strong verbal and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer and keyboard, Microsoft Office (including Word and Outlook), and community software.
Positive attitude and ability to smile under all circumstances.
Ability to work a flexible schedule, including evenings and weekends.
Professional appearance and conduct while at work or present in the community.
Ability to diffuse and respond to customer concerns to avoid escalation.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.

Nice To Haves

Bilingual in Spanish.

Responsibilities

Greet prospective residents and qualify their needs using questions and completed guest cards.
Prepare move-in packages and lease paperwork.
Record telephone and in-person visits promptly on the appropriate reports.
File and maintain guest cards according to established procedures.
Inspect model units and available market-ready units, and communicate service needs to the Community Manager.
Have prospective residents complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications, including credit checks and rental-history checks.
Submit processed applications to the Community Manager for approval.
Assist with monitoring renewals, distribute renewal notices, and follow up on them.
Monitor advertising effectiveness and gather and file information about market competition.
Represent the company professionally at all times.
Accept rental payments and promptly deliver them to the Assistant Community Manager.
Prepare leases, complete related paperwork, and enter information accurately and on time in the Yardi System.
Review leases with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to customer concerns and help diffuse situations to prevent escalation.
Maintain a neat, clean, and professional appearance throughout the workday and whenever present in the community.
Comply with expectations outlined in the employee handbook.