Leasing Consultant (1012 - Wilmington, North Carolina)

Drucker and Falk LLC•Wilmington, NC

3d•Onsite

About The Position

The Leasing Consultant is responsible for the leasing of all apartments, including handling prospective resident phone calls, performing miscellaneous clerical duties, and supporting office personnel. The role requires maintaining a strong customer service philosophy, accurately completing lease documents, and managing resident files and computer data according to company policy. This position also plays a key role in resident retention and renewal programs, ensuring apartments are market-ready before move-in, and staying informed about competitive communities and market statistics. Occasional weekend hours may be required.

Requirements

Ability to successfully interact with people
Good organizational skills
Good verbal skills
Strong customer service/satisfaction philosophy
Proficient sales skills
Professional image
Regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
Frequently required to sit, climb, and balance or stoop; or kneel.
May be required to lift and/or move up to 25 pounds

Nice To Haves

Weekend hours: Saturdays 10AM - 4PM
Occasional weekend hours may be required.

Responsibilities

Lease apartments at the highest effective rent level possible, while maintaining a strong customer service/satisfaction philosophy.
Maintain a courteous and helpful attitude at all times.
Respond to resident requests promptly and courteously and to help resolve resident issues.
Be aware of company and community policies and be able to explain them to residents and potential residents.
Have a comprehensive working knowledge of all lease related documents and be able to accurately complete the documents in a timely manner.
Maintain accurate resident files in accordance with Drucker + Falk Company policy.
Enter the computer data relative to residents and potential residents in accordance with company policy.
Assist in developing and maintaining a resident retention/renewal program in order to achieve optimum increases and conversion ratios.
Inspect apartments prior to move-in to ensure market ready status.
Assist in the leasing activities and resident relations.
Be aware of the rent levels and amenities of competitive communities.
Be aware of all community and area facts and statistics.
Assist in preparing the competitive market survey report as needed.
Greet new residents and assist with the move-in process.
Verify application data.
Qualify potential residents.
Show the model and available ready vacancies.
Participate in the coordination of community sponsored events.
Become certified as a Leasing Specialist through the company in-house training program.
Travel may be required. Reasonable or limited use of your vehicle may be required.
Perform other duties as assigned.
Occasional weekend hours may be required.