Leasing Consultant - Trails at Creekside - Allen, TX

Valiant Residential, LLC•Allen, TX

About The Position

Valiant Residential is seeking a Leasing Consultant to handle leasing, resident retention, and occupancy responsibilities while promoting resident satisfaction. The role focuses on providing customer service and creating a positive, lasting impression for visitors, prospects, and residents. The Leasing Consultant supports leasing and community operations by qualifying prospects, preparing lease documents, processing applications, supporting renewals, monitoring advertising and market competition, and helping maintain community policies. The position also requires professional interactions with residents, team members, vendors, and other stakeholders.

Requirements

Experience working with the public and/or in sales.
Two years of experience in relevant customer service.
Strong verbal and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
Must be bilingual; the description also identifies Spanish bilingualism as a plus.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer and keyboard, Microsoft Office including Word and MS Outlook, and community software.
Positive attitude and ability to smile under all circumstances.
Ability to work a flexible schedule, including evenings and weekends.
Neat, clean, and professional presentation throughout the workday and whenever present in the community.
Ability to diffuse and respond to customer concerns to avoid escalation.

Nice To Haves

Bilingual Spanish skills are identified as a plus.

Responsibilities

Greet and qualify prospective residents by covering leasing criteria and using completed guest cards.
Prepare move-in packages and lease paperwork.
Record telephone and in-person visits promptly on the appropriate reports; file and maintain guest cards according to established procedures.
Inspect model units and available market-ready units, and communicate service needs to the Community Manager.
Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
Update the availability report and process applications, including credit checks and rental-history reviews; submit processed applications to the Community Manager for approval.
Assist with monitoring renewals, distributing renewal notices, and following up on them.
Monitor advertising effectiveness and gather and file information about competing properties in the area.
Represent the company professionally.
Accept rental payments and promptly deliver them to the Assistant Community Manager.
Type leases, complete paperwork, and enter information accurately and promptly in the Yardi System; review documents with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to customer concerns and work to diffuse situations and prevent escalation.
Maintain a neat, clean, and professional appearance throughout the workday and whenever present in the community.
Comply with expectations described in the employee handbook.