Leasing Consultant - Crossroad Commons

Dominium•Manor, TX

8d•Onsite

About The Position

Dominium is seeking a Leasing Consultant for Crossroad Commons, a 216-unit apartment community in Manor, Texas. This customer-service and sales role focuses on leasing apartments and engaging prospective residents by phone, email, text, online, and in person. The consultant presents the property and available units, builds rapport, conducts tours according to company standards, and follows up with prospects. The position also involves preparing homes and tour paths for showings, maintaining knowledge of the community and nearby amenities, complying with Fair Housing requirements, documenting prospect interactions in Yardi property management software, and helping customers complete applications and provide documentation for affordable housing eligibility. The consultant participates in marketing and occupancy initiatives, community events, and resident-retention efforts, and completes other projects assigned by the supervisor.

Requirements

High school education or equivalent.
Effective verbal and written communication skills, including the ability to communicate in English orally and in writing.
Well-developed interpersonal skills and the ability to work with varied personalities and situations in a friendly, outgoing, and professional manner.
Basic math skills for calculating rent payments, deposits, application fees, pet fees, and interest.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Reasoning ability and the ability to focus on established goals and sales requirements.
Ability to work evenings and weekends, including seven days a week as needed.
A valid driver’s license may be required.

Nice To Haves

Sales and/or other customer service experience; hospitality, restaurant, and retail experience are identified as relevant backgrounds.

Responsibilities

Greet and assist prospective residents by phone, email, text, and in person; build rapport and conduct property tours.
Present available units, close leases according to company standards, and promptly follow up with prospects who do not lease immediately.
Inspect and prepare homes scheduled for tours daily, and ensure the tour path is clean and presentable.
Maintain knowledge of property features and local schools, hospitals, banks, shopping, transportation, and amenities, and communicate this information to prospects.
Follow Fair Housing laws, complete a Guest Card for every interaction, and accurately enter information in Yardi PMS software.
Guide customers through application completion and collect documentation required for affordable housing eligibility.
Participate in off-site marketing and other traffic-generating initiatives to support occupancy goals.
Support community events and resident-retention efforts, and complete projects assigned by the supervisor.

Benefits

Competitive salary and incentive bonus program.
Training and development programs and career growth opportunities.
Community volunteer and outreach programs.
Basic Life and AD&D insurance; employee, spouse, and child supplemental Life and AD&D insurance; and short- and long-term disability insurance.
Medical, dental, and vision coverage, with optional Health Savings Accounts and Medical and Dependent Care Flexible Spending Accounts.
Voluntary accident, critical illness, and whole life benefits.
Employee Assistance Program.
401(k) plan.
Health and financial wellness programs.
Paid time off, including paid holidays and floating holidays.
Paid parental leave.
Education reimbursement.
Employee recognition program.
Dominium Employee Emergency Fund.