Leasing Associate-The Shay

Bernstein Management Corporation•Washington, DC

1d•Onsite

About The Position

Bernstein Management Corporation (BMC) is seeking a polished, outgoing, and detail-oriented Leasing Associate for The Shay property in NW DC, which has approximately 245 units. As a Leasing Associate, you will be an integral member of the Residential team, guiding the leasing strategy and focusing on customer satisfaction, teamwork, and accountability. BMC provides training, performance reviews, and growth opportunities.

Requirements

Proficient in Microsoft Office and ability to learn specialized software.
Excellent customer service skills.
Outstanding sales and marketing skills.
Strong time management, attention to detail, and organizational skills.
Ability to work a varied schedule, including weekends and some holidays as required.
Ability to learn and comply with industry legal requirements.
Ability to work in a fast-paced, multi-entity environment.
Ability to multi-task and follow through.
Ability to work under pressure.
Ability to communicate effectively.
Ability to respond to others' needs in a timely and courteous manner.
High school diploma or equivalent.
1-2 years working in sales or customer service.

Nice To Haves

Undergraduate Degree in Business, Sales, Marketing, or related field.
Experience with social media platforms such as Facebook, Twitter, Pinterest, Yelp, etc.
Experience with Yardi, property management accounting system.

Responsibilities

Meet with prospective residents and present available apartments that best fit their desires and budget.
Present apartments, amenities and overall community to prospective residents using the established tour path.
Answer inquiries from prospective residents and use standard sales techniques to encourage a visit.
Ensure prospect data is entered in a timely manner to comply with Fair Housing laws.
Utilize standard sales closing methods to sell prospective residents on available units.
Greet prospective residents professionally and build rapport.
Complete prospect follow-up in accordance with Bernstein's expectations and record activities in the property management system for Fair Housing compliance.
Assist the team in gathering information from prospective residents after they have indicated a desire to move to the property.
Assist the team with completing market surveys, including gathering current occupancy, rental rates, and concessions.
Partner with the team and marketing department on efforts to promote the property.
Earn performance-based bonus incentives.
Be available to work a varied schedule, including weekends and some holidays as required.
Maintain a positive and professional customer service attitude.
Attend periodic training seminars for leasing consultants to improve marketing and sales techniques.
Answer office phone, greet visitors, assist with building deliveries, etc.
File miscellaneous documents to/from tenants, contractors, etc.
Respond to tenant maintenance calls and dispatch to appropriate engineering personnel.
Assist with coordination of contractor and vendor services.
Maintain excellent attendance to perform essential functions.
Perform other duties as trained for and qualified to do.