Leasing Associate-The Shay

Bernstein Management Corporation•Washington, DC

3d•Onsite

About The Position

Bernstein Management Corporation (BMC) is seeking a Leasing Associate for The Shay property in NW DC, which has approximately 245 units. As a Leasing Associate, you will be responsible for guiding the leasing strategy for the property. BMC will provide the necessary training, periodic performance reviews, and opportunities for growth within the company.

Requirements

Proficient in Microsoft Office and ability to learn specialized software
Excellent customer service skills
Outstanding sales and marketing skills
Strong time management, attention to detail and organizational skills
Ability to work a varied schedule, including weekends and some holidays as required
Ability to learn and comply with industry legal requirements
Ability to work in a fast-paced, multi-entity environment
Ability to multi-task and follow through
Ability to work under pressure
Ability to communicate effectively
Ability to respond to others' needs in a timely and courteous manner
High school diploma or equivalent
1-2 years working in sales or customer service

Nice To Haves

Undergraduate Degree in Business, Sales, Marketing, or related field
Experience with social media platforms such as Facebook, Twitter, Pinterest, Yelp, etc.
Experience with Yardi, property management accounting system

Responsibilities

Meet with prospective residents and present available apartments that best fit their desires and budget.
Present apartments, amenities and overall community to prospective residents using the team's established tour path.
Answer inquiries from prospective residents; use standard sales techniques to encourage a visit to the community. Ensure prospect data is entered in a timely manner to comply with Fair Housing laws.
Utilize standard sales closing methods to sell the prospective resident on available units.
Greet prospective residents professionally and build rapport with them.
Complete prospect follow-up in accordance with Bernstein's follow-up expectations and record such activities in the property management system for compliance with Fair Housing laws.
Assist the team in gathering information from prospective residents after they have indicated a desire to move to the property.
Assist the team with completing market surveys, which will include gathering current occupancy, rental rates and concessions.
Proactively partner with the team and marketing department on efforts to promote the property.
Enjoy frequent opportunities to earn performance-based bonus incentives throughout the year.
Be available to work a varied schedule, including weekends and some holidays as required.
Maintain a positive and professional customer service attitude.
Attend periodic training seminars for leasing consultants to improve marketing and sales techniques.
Answer office phone, greet visitors, assist with building deliveries, etc.
File miscellaneous documents to/from tenants, contractors, etc.
Respond to tenant maintenance calls and dispatch to appropriate engineering personnel.
Assist with coordination of contractor and vendor services.
Excellent attendance is required to perform the essential functions of this position.
Other duties as duties as trained for and are qualified to do.