Leasing and Marketing Specialist

PCPPC INC.•Chicago, IL

About The Position

Under the direction of the Property Manager, the Leasing Specialist is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, marketing efforts and providing or coordinating exceptional customer service. The ideal candidate will be responsible for managing all aspects of leasing the apartment units.

Requirements

Maximizing occupancy by generating qualified traffic
Networking within the local community
Scheduling appointments
Securing rentals
Promoting resident retention
Marketing efforts
Providing or coordinating exceptional customer service
Managing all aspects of leasing the apartment units
Greeting clients
Assessing client needs
Answering client questions
Providing tours of apartments and community
Processing applications
Preparing and reviewing lease agreements and renewals
Responding to in-person, phone and email inquiries
Providing leasing information
Making appointments
Creating and following up with maintenance requests
Completing weekly, monthly and special reports
Receiving deposits and rent money
Recording deposits and rent money appropriately
Conducting all leasing activities at the property
Responding to telephone inquiries
Providing tours of apartments and amenities
Following up with prospects
Coordinating all move-ins
Performing telephone market surveys
Performing physical shops of competitors
Conducting weekly, monthly and quarterly marketing assessments
Making recommendations for marketing strategies
Recommending strategies and programs for on-site marketing activity
Planning, creating, and maintaining social media content
Developing and monitoring merchant/neighborhood referral programs
Initiating sales outreach plans
Recommending programs and strategies to increase qualified traffic and closing ratios
Maintaining passing e-shop, phone shop, and physical shop scores
Maintaining closing ratios in line with industry standard
Adhering to all prospect and resident follow up procedures
Inspecting apartments with new residents at move in
Completing all necessary move-in paperwork
Supporting Community Assistant with tracking renewals, lease expirations, and notices to vacate
Collecting and accurately processing and reporting receipt of application fees, security deposits, rents and other fees
Collecting and accurately processing and reporting all move-in file documentation including renters insurance
Keeping files, desk, and leasing area organized
Complying with all Fair Housing regulations and other laws
Inspecting market ready units and models each morning
Ensuring models/mini-models are stacked with refreshments, lights on and show ready
Assisting with the monitoring and directing of service operations
Ensuring service requests are completed within 24 hours
Ensuring curb appeal standards are met
Displaying courteous and professional attitude toward all customers
Maintaining availability for resident functions, community affiliated events and weekends

Responsibilities

Manage all aspects of the leasing process, including leasing apartments, preparing lease paperwork and assisting to ensure a smooth move-in
Greet clients, assess needs, answer questions and provide tours of the apartments and community.
Process applications and prepare and review lease agreements and renewals.
Respond to in-person, phone and email inquiries, which includes providing leasing information, making appointments, creating, and following up with maintenance requests.
Assist with completing weekly, monthly and special reports as assigned by the Leasing Manager or Business Manager.
Receive deposits and rent money, and record appropriately.
Provide excellent customer service and assist all clients with a positive and friendly tone.
Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
Perform telephone market surveys and physical shops of competitors
Weekly, monthly and quarterly marketing assessments and recommendations for marketing strategies
Recommend strategies and programs for on-site marketing activity
Plan, create, and maintain social media content that reflects the property's brand identity and standards
Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention
Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
Recommend programs and strategies to increase qualified traffic and closing ratios
Maintain passing e-shop, phone shop, and physical shop scores
Maintain closing ratios in line with industry standard
Adhere to all prospect and resident follow up procedures including, but not limited to, sales, service, request and random follow up
Inspect apartments with the new residents at move in and complete all the necessary paperwork
Support Community Assistant with tracking renewals, lease expirations, and notices to vacate
Collect and accurately process and report receipt of application fees, security deposits, rents and other fees and all move in file documentation including renters insurance
Accurately process and report receipt of application fees, security deposits, rents and other fees
Keep files, desk, and leasing area organized
Comply with all Fair Housing regulations and other laws as they relate to property specific guidelines and occupancy standards
Inspect market ready units and models each morning, ensure models/mini-models are stacked with refreshments, lights on and show ready
Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standard are met
Provide excellent customer service and display courteous and professional attitude toward all customers
Maintain availability for resident functions, community affiliated events and weekends
Perform other duties as required