Leasing and Engagement Specialist

Wendover Management, LLC•Apopka, FL

2h•Onsite

About The Position

The Leasing and Engagement Specialist supports leasing, resident engagement, and overall property performance at a Wendover community. Reporting to the Community Manager and partnering closely with the Assistant Manager and site team, this role helps create a welcoming community and positive resident experience through leasing, marketing, events, concierge services, administrative support, and youth programming. The position also supports safety, service, and community standards across the property. This is a full-time, on-site role with standard hours, weekend work, and occasional overtime as needed for leasing traffic, resident events, activity coordination, or special community needs. The work is active and hands-on, involving regular property walks, unit visits, and support across the leasing office and community spaces. The position may require lifting up to 25 pounds and occasional local travel for errands or marketing drops. Professional attire, confidentiality, discretion, and professionalism are expected. Wendover describes itself as a property management company serving multifamily communities for students, families, and seniors, with a focus on affordable and workforce housing. The company offers purpose-driven work, career development, an inclusive and collaborative culture, and its Wendover Life+ rewards program.

Requirements

High school diploma or equivalent.
Bilingual in English and Spanish.
Experience in property management, leasing, or residential customer service.
Proficiency with Microsoft Office, property management systems, and social media platforms such as Instagram, TikTok, and Facebook.
Exceptional communication and interpersonal skills.
Strong organization and time-management abilities.
A service-first mindset and ability to collaborate across departments.
Professional presence, adaptability, and a proactive attitude.
A strong sense of pride in work and commitment to service.
Attention to detail and a proactive approach to safety and presentation.
Ability to promote a collaborative culture rooted in respect, ownership, and accountability.
Physical stamina, agility, and attention to detail for active, hands-on work.
Ability to lift marketing materials or light office supplies weighing up to 25 pounds.
Reliable transportation and ability to travel locally may occasionally be required.
Ability to work weekends and occasional overtime as needed.

Responsibilities

Lead leasing and renewal activities, including tours, applications, documentation, and follow-up.
Assist with rent collection, tracking unit availability, and maintaining accurate leasing records.
Collaborate with the Community Manager and Assistant Manager to plan and execute resident events, engagement efforts, and referral programs.
Coordinate concierge services, resident requests, and third-party vendors to enhance the resident experience.
Support social media content, community updates, and local marketing efforts.
Manage the community activity calendar, track participation, and foster partnerships with local organizations.
Oversee and coordinate The Wonder Kids/Youth Club after-school program, including planning activities, supervising participants, maintaining a safe and engaging environment, and fostering positive youth development.
Ensure community spaces and model units meet high standards of quality, cleanliness, and presentation.
Assist with administrative tasks such as answering phones, recordkeeping, and resident communication.
Help uphold a safe, respectful, and service-oriented environment for residents, team members, and guests.
Work collaboratively across teams and contribute to a positive, respectful community environment.
Collaborate with office staff on community projects or resident needs as requested.
Contribute to shared responsibility for safety, service, and success.
Walk the property regularly, enter units, and support team members across leasing office and community spaces.
Maintain confidentiality, discretion, and professionalism.

Benefits

Competitive base pay and performance-based bonuses.
Medical insurance, with Wendover covering up to 90% of the associate-only premium and partner and family coverage options.
High Deductible Health Plan with company-funded HSA contributions.
Dental and vision insurance.
Flexible Spending Accounts.
Company-paid short-term disability and long-term disability, plus additional complimentary MetLife benefits.
Life insurance.
Employee Assistance Program.
Generous paid time off.
Eight company-paid holidays and one flex holiday.
Annual Volunteer Wendover Day of Service.
401(k) retirement plan with 100% company match up to 4% of salary.
Rent discounts at select Wendover communities.
Financial wellness tools.
Learning and tuition reimbursement programs.
Learning Management System for ongoing professional growth.
Career advancement, leadership development, and learning opportunities.