Leasing Agent - Ember Aparments

Blanton TurnerLynnwood, WA
$23 - $25Onsite

About The Position

As a Leasing Agent at Ember Apartments, you will have an entry to a career in Property Management, and work for a company that offers excellent culture and outstanding benefits! You will be the face of our organization and have a chance to engage with prospective and current residents while utilizing and developing customer service and sales skills. You will engage in marketing, and be part of the operations of multi-million dollar assets.

Requirements

  • Ability to prioritize workload to meet deadlines.
  • Computer literate; proficient with productivity software including MS Office, SharePoint, Google Doc, and property management software (Entrata experience preferred).
  • Detail oriented with strong organizational skills.
  • Experience working with the public in a retail or sales environment.
  • Friendly with a good sense of humor.
  • Outstanding customer service and relationship-building skills.
  • Strong communication skills, both verbal and written.
  • Ability to multitask and thrive in a fast-paced environment.
  • Sales-minded with a passion for helping people find their next home.
  • Reliable, self-motivated, and able to work independently as well as part of a team.
  • Professional, positive attitude with excellent problem-solving skills.
  • Lively, energetic, and fun personality that helps create an engaging experience for prospects, residents, and teammates.

Nice To Haves

  • Entrata experience preferred

Responsibilities

  • Comply with all Fair Housing Laws and Landlord-Tenant Laws.
  • Responsible for owning the customer experience to drive new leases, lease renewals, and overall resident, tenant, and prospect satisfaction.
  • Responsible for projecting a positive image and experience to prospective residents and the public while leasing and conducting tours of properties.
  • Assist with marketing efforts including providing implementation, sales data lead tracking, customer surveys, resident retention follow up and market surveys.
  • Advertising for available units via Craigslist and other media.
  • Meeting leasing goals and tracking results.
  • Drive promoting the properties’ social media channels.
  • Assist in the implementation of a lease renewal strategy.
  • Attend leasing, marketing, and management meetings as required.
  • Strategic positioning of signage and collateral, including neighborhood outreach.
  • Utilize leasing systems to streamline and organize processes.
  • Complete the leasing process with clients which includes but is not limited to performing unit walk-throughs, evaluating credit/application outcomes, and completing all leasing documentation.
  • Establish and maintain positive relationships with residents and the community.
  • Manage package system to ensure carriers and residents deliver and receive parcels safely and efficiently.
  • Maintain professionalism in all interactions with staff, residents, tenants, and vendors.
  • Identify and clarify the needs of a resident, tenant, or co-worker and respond to these needs quickly.
  • Maintain regular communication with residents, coordinate resident events, and conduct resident satisfaction surveys.
  • Cleaning models, touching up vacant units, and spiffing apartments prior to move-in.
  • Respond quickly and appropriately to emergencies.
  • Keep your workspace, office, and leasing path tidy and organized.
  • Educate yourself on proper safety and quality control measures in place.
  • Understand available emergency resources in response to risk.
  • Manage and maintain both physical and digital resident, vendor, and project files.
  • Communicate effectively with residents, Blanton Turner employees, managers, and vendors (verbally and in writing).
  • Update leasing software with new leads, tours, and pulling residents through the steps of the move-in process.
  • Help track, prepare, and execute move-ins and move-outs.
  • Work on special projects as needed.

Benefits

  • Wage: $23-25 per hour; eligible for leasing and renewal bonuses
  • Schedule: Wednesday-Sunday or Friday-Tuesday; 9am to 6pm
  • Hours per week: 40
  • 100% Employer Paid Medical, Dental, and Vision for Employees
  • Short and Long Term Disability
  • Life Insurance
  • Employer Matched 401(K)
  • PTO Plan, and Holidays
  • Generous parental leave and family medical leave
  • $75 Monthly Cell Phone Stipend
  • Free Parking
  • Community involvement
  • Happy hours and team events
  • Professional development
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