Leasing Agent

Cascade Management•Federal Way, WA

10d•$20 - $26•Onsite

About The Position

Cascade Management, Inc. has been providing property and asset management services since 1974. The company's Service Model emphasizes being Friendly, Helpful, Knowledgeable, Respectful, and Responsive. The Leasing Agent will assist the Community Manager with coordinating business operations of HUD/RD or Tax Credit properties, ensuring eligible individuals are provided with unfurnished housing in multi-family dwellings. This role is responsible for maintaining high occupancy through outreach and advertising, assisting with new resident onboarding, completing timely reports, and ensuring compliance with company policies and federal/state regulations. The position involves showing apartments, accepting and screening applications, completing move-ins, explaining rental agreements, updating availability, collecting rents, maintaining resident records, and preparing budget recommendations. The Leasing Agent will also promote harmonious relations among tenants, employees, owners, and the community, enforce house rules, and make recommendations for policy improvements. Travel for training and conferences may be required, along with regular and reliable attendance.

Requirements

High school diploma or general education degree (GED) and one year related experience and/or training; or equivalent combination of education and experience.
Valid Driver’s License and insurance is required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to operate basic office equipment such as telephones, 10 key, scanner/ photocopier, and fax machine.
Microsoft Office Suite proficiency with significant experience in Excel, Word, and Outlook Calendaring.
Regular and reliable attendance during scheduled hours.

Nice To Haves

Bilingual preferred.

Responsibilities

Assist Community Manager with overseeing complex operations, ensuring that the highest possible occupancy is maintained through continuous outreach efforts and advertisements as specified by the Affirmative Fair Housing Marketing Plan.
Assist Community Manager to obtain new residents’ signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
Complete and submit timely, weekly reports; maintain neat and legible records at all times.
Ensure that prospect completes application and secures deposit in accordance with the company procedures and Fair Housing requirements.
Implement Cascade Management Inc.’s policies as found in the operations manual.
Ensure compliance with applicable federal and state regulations associated with business operations. Ensure that the Grievances and Appeals Procedure, "Equal Housing Opportunity", "Justice for ALL", and labor posters are posted in the office.
Show apartments, accept applications, and screen applicants (verifying and certifying each resident’s income at initial, interim, and annual re-certification) to determine eligibility in accordance with CMI policies and procedures, and applicable regulations.
Complete resident move-in sheet with resident; ensure utilities are transferred.
Understand rental agreement and residency policies and be able to explain them to residents.
Update availability report and process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
Collaborate with the Director of Marketing to ensure that marketing activities are achieved.
Follow up on all property inquiries and questions via preferred contact (telephone, email, fax, etc.)
Maintain waiting list files of eligible applicants and files of removed/rejected applicants.
Collect rents, maintain petty cash, ensure proper accounting of monies collected, and make deposits in a timely manner. Log and collect late charges, NSF, and other charges. Deliver rent increase notices to residents.
File and maintain resident records, keeping an adequate supply of forms and postage on hand.
Prepare budget recommendations and submit to Community Manager for review as part of annual budget process.
Promote harmonious relations among tenants, employees, owners, and the local community.
Enforce house rules in accordance with company policies and procedures. Maintain a pleasant helpful manner at all times and know the number of adults and/or children in the complex along with their name and apartment number.
Make recommendations to management for improvement of company policies, procedures, and practices.
Travel as required for in person classes and annual education conferences
Regular and reliable attandance during scheduled hours
Performs other duties as required.