Lease-Up Specialist

Cardinal Group Career•Vestal, NY

12h

About The Position

The Lease-Up Specialist directs and coordinates the community’s sales process from the first point of contact through move-in, supporting new developments from pre-delivery to stabilization. The role focuses on sales, customer experience, pre-leasing, and achieving occupancy benchmarks. The position is full-time and non-exempt. If performed in New York, the stated salary range is $33.65–$35.65, with bonus potential. The role is eligible for the company benefits plan. The Specialist represents the company professionally and provides attentive service to prospective residents, residents, clients, vendors, and team members. The role includes leasing, marketing, maintaining accurate lease documentation, monitoring market conditions, and supporting the community’s day-to-day activities and projects.

Requirements

Four years of experience in property management.
Strong working knowledge of leasing, marketing, construction, and resident relations.
Working knowledge of property management software.
Working knowledge of Microsoft Word, Excel, and the Google platform.
Strong written and verbal communication skills.
Ability to understand and carry out industry-specific written and oral directions.
Positive, innovative approach to problem solving.
Ability to present ideas clearly and in an organized manner, and to negotiate, persuade, and modify opinions to meet organizational goals.
Ability to work independently as a project leader and as a team member, including relating well with others while working remotely or at a distance.
Ability to work efficiently with accuracy, attention to detail, and follow-through.
Excellent time management and general organization skills.
Neat, professional appearance.
Strong client-relations skills.
Previous supervisory experience.
Ability to embody Cardinal Culture and Cardinal’s Core Values.
Ability to work both inside and outside apartment buildings, access all interior and exterior property areas and amenities, and work in varying weather conditions.
Ability to push, pull, lift, carry, or maneuver office products and supplies weighing up to 20 pounds.
Ability to use hands for handling, typing, or feeling; talk and hear; stand, walk, reach, climb, stoop, and squat.
Vision abilities including close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Experience with Yardi property management software is preferred.

Responsibilities

Represent the company with a positive, professional, and client-oriented attitude when interacting with team members, residents, clients, and the public.
Provide excellent customer service and work to ensure customer satisfaction.
Follow the Cardinal Way of Leasing: greet prospective clients, answer leasing calls, identify needs and preferences, present the community and apartments, use feature-and-benefit selling, close sales, follow up, and use “Gotta Says.”
Earn and maintain Cardinal Way of Leasing certification by using available resources and passing in-house and third-party shops according to Cardinal Training Department scoring standards.
Complete lease applications and lease-file paperwork.
Maintain accurate lease-file documentation according to company policy and participate in lease-file audits as assigned by the Community Manager.
Stay informed about current market conditions and trends by shopping the competition and attending Cardinal trainings.
Maintain the cleanliness of the tour path to create a positive first impression.
Create and execute the community’s Monthly Marketing Plan.
Assist with additional community projects as assigned by the Community Manager.
Participate in Cardinal U training as required.
Direct day-to-day activities to achieve client-established pre-lease and physical occupancy benchmarks.
Travel locally as needed to assist properties, attend training classes or business meetings, or fulfill other job responsibilities.