Lease-Up Specialist

Cardinal Group Companies•Town of Vestal, NY

1d•$34 - $36

About The Position

The Lease-Up Specialist directs and coordinates the community’s sales process for new developments, from pre-delivery through stabilization. The role focuses on creating an exceptional customer experience from initial contact through move-in, meeting pre-lease and physical occupancy benchmarks, and supporting the community’s marketing and leasing activities. The position is full-time and non-exempt. If performed in New York, the salary range is $33.65–$35.65, plus bonus potential. The role works both inside and outside apartment buildings and throughout the property, including amenities. It involves frequent exposure to outdoor elements and varying weather conditions. Routine local travel may be required to assist properties, attend training, or participate in business meetings. The position reports to the Community Manager for assigned projects and lease file audits; other related duties may be assigned by the Team Leader.

Requirements

Four years of property management experience, with strong working knowledge of leasing, marketing, construction, and resident relations.
Working knowledge of property management software; Yardi is preferred.
Working knowledge of Microsoft Word, Excel, and the Google platform.
Strong written and verbal communication skills.
Ability to understand and carry out industry-specific written and oral directions, and to take a positive, innovative approach to problem solving.
Ability to present ideas clearly and in an organized manner, negotiate, persuade, and modify opinions to meet organizational goals.
Ability to work independently as a project leader and as a team member, and to relate well with others while working remotely or at a distance.
Efficiency, accuracy, attention to detail, follow-through, time management, and general organizational skills.
Neat, professional appearance.
Strong client relations skills and previous supervisory experience.
Ability to embody Cardinal Culture and Cardinal’s Core Values.
Ability to access all interior and exterior parts of the property and amenities and work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver office products and supplies weighing up to 20 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Working knowledge of Yardi property management software.

Responsibilities

Maintain a positive, professional, and client-oriented attitude with team members, residents, clients, prospective residents, vendors, and the public.
Provide excellent customer service and act as an ambassador for customer satisfaction.
Follow the Cardinal Way of Leasing: greet prospective clients, answer leasing calls, determine needs and preferences, present the community and apartments, use feature-benefit selling, close sales, follow up, and use “Gotta Says.”
Earn and maintain Cardinal Way of Leasing certification by using available resources and passing in-house and third-party shops according to training department standards.
Complete lease applications and lease file paperwork, maintain accurate documentation, and participate in lease file audits as assigned by the Community Manager.
Stay informed about current market conditions and trends by shopping the competition and attending Cardinal trainings.
Maintain a clean tour path to support a positive first impression of the community.
Create and execute the community’s Monthly Marketing Plan.
Assist with community projects as assigned by the Community Manager.
Participate in Cardinal U training as required.
Direct day-to-day activities to achieve client-established pre-lease and physical occupancy benchmarks.