Learning Specialist I

Bank OZK•Alpharetta, GA

18d

About The Position

The Learning Specialist I delivers, assesses, and enhances training programs and workshops for employees at all organizational levels. The role plans and leads interactive training in face-to-face and online formats, adapting materials to the delivery medium. It also supports the design of new programs and improvement of existing programs, develops and revises lesson plans and training aids, and helps create and use assessment tools to monitor training effectiveness. The specialist administers, implements, and troubleshoots learning technology and develops materials for setting up and using computer applications and related technologies. The role works with the Learning and Development team and other Bank members to ensure training materials are timely and accurate, escalates identified issues to senior team members, and performs other assigned duties.

Requirements

Basic knowledge of banking or financial environments and/or call center operations.
Effective verbal and written communication skills.
Ability to work with subject matter experts and other learning professionals to translate practices into training materials and teaching-and-learning experiences.
Ability to present information and facilitate group discussions.
Ability to work under close supervision.
Ability to maintain confidentiality.
Ability to interact effectively with individuals at all levels.
Ability to travel as needed for business purposes.
Proficiency with computers and Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
High school diploma or equivalent required.
At least 1 year of experience using virtual software such as GoToMeeting, WebEx, Zoom, Google Classroom, or related tools.
At least 1 year of experience in retail banking, financial services, customer service, and/or call center work.

Nice To Haves

Bachelor’s degree in an educational field, business, sales, or a related field.

Responsibilities

Plan and lead interactive workshops delivered face-to-face and online, adapting training materials to each delivery medium.
Assist with designing new training programs and enhancing existing programs, including developing and revising lesson plans and training aids.
Help research and develop learning assessment tools and use them to monitor training program effectiveness.
Administer, implement, and troubleshoot learning technology, including developing training materials for setting up and using computer applications and related technologies.
Coordinate with Learning and Development team members and others at the Bank to ensure training materials are timely and accurate.
Escalate identified problems or issues to senior team members.
Perform other duties as assigned.