Learning Project Analyst
Manulife•Waterloo, ON
•Hybrid
About The Position
As a Learning Project Analyst, you will drive impactful learning initiatives end-to-end—own the plan, the data, and the outcomes. You’ll blend project leadership with learning analytics to turn insights into action, elevate performance, and enable change across a fast-moving, customer-first environment.
Requirements
- 5+ years in project management (corporate scale), with 3+ years leading digital, learning, or design initiatives; Customer Experience/performance environments preferred.
- Strong data literacy: trend, scenario, skill-gap, and cohort analysis; Key Performance Indicators (KPI) alignment; feedback evaluation; storytelling; dashboard fluency.
- Mastery of project/workflow tools; strong grasp of adult learning principles and evaluation.
- Clear, persuasive communicator with excellent stakeholder management and influence.
- Organized, detail-driven, and comfortable juggling multiple priorities; curious, collaborative, and improvement-focused.
Nice To Haves
- Financial services is a plus.
- Agile or PMP-style certifications are an asset.
Responsibilities
- Lead medium-to-large Customer Experience learning projects: build and track plans, milestones, risks, and dependencies; ensure delivery readiness.
- Translate business and performance data into learning strategies; partner with Learning Delivery and Business Partners to optimize design and Train-the-Trainer.
- Measure what matters: evaluate participation, capability uplift, behavior change, and performance outcomes; run post-implementation reviews to drive continuous improvement.
- Turn data into decisions: analyze trends, skill gaps, cohorts, and feedback; align learning outcomes to Key Performance Indicators (KPIs) and CX metrics; visualize insights via dashboards.
- Enable change: manage evolving scope and timelines, identify and escalate risks, and guide cross-functional teams through competing priorities.
- Champion best practices: apply modern project methodologies, streamline processes, and share standards across programs.
Benefits
- health
- dental
- mental health
- vision
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program in Canada includes holidays, vacation, personal, and sick days
- full range of statutory leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
