Learning Management System Analyst

Publix Super Markets • Lakeland, FL

1d

About The Position

The purpose of this position is to test, upload, accurately configure, and manage training activities in Learning (Publix’s Learning Management system), provide support and resolution for complex Learning technical issues, develop and deliver reports timely, and perform routine audits to ensure accuracy of training implementation. The position develops reports and notification tools to support the improvement of ETD business processes and AE operations change management. This position impacts the onboarding, training delivery, training compliance, and learning management of associates at Publix. Additionally, this position also serves as a technical advisor expert within Publix and acts as a liaison between AE Operations, Education & Training Development, and Publix Technology. The responsibilities listed on this position analysis are not intended to be all-inclusive and additional responsibilities may be assigned as needed.

Requirements

• High school diploma or its equivalent or equivalent experience (if applicable)
• 1 year of experience working with MS Access databases as an end user
• 1 year of experience working with MS Excel as an end user
• 2 years of work in a customer service environment
• 6 months of Learning Management System administration experience, current vendor is Cornerstone
• 6 months of working with SAP (or equivalent talent management system)
• Basic knowledge of Learning Management System (Creating ILT offerings Researching issues in Learning that may tie back to hiring issues within a talent management system
• Ability to work effectively without close supervision or guidance
• Ability to set priorities, plan and coordinate work activities, schedule staff, and obtain and manage resources so that work objectives are accomplished on time and within budget
• Willingness and ability to develop oneself
• Time management skills
• Detailed oriented
• Ability to develop and maintain professional, trusting, positive, and productive working relationships with associates, managers, customers, and vendors
• Ability to create an environment in which a positive and professional service orientation is evident to internal customers
• Ability to use “active listening” techniques to ensure the understanding of information provided by the speaker, and display interest in the topic discussed
• Verbal and written communication skills
• Analytical and problem-solving skills
• Basic Microsoft Word and PowerPoint skills
• Intermediate Microsoft Excel and Access skills
• Availability to work nights, weekends, extended hours
• Willingness to work the day before or day after company holidays

Nice To Haves

• Associate degree or higher
• 2 years’ experience working with MS access databases, including creating tables, queries, reports, and interactive forms, creating table relationships with backend/front-end application structures, and using SQL in combination with MS Access functionality to create efficient systems and tools
• 2 years’ experience working with Excel with Power Query
• 2 years of work in a customer service environment
• 1 years’ experience in SQL/SQL Server Management Studio, including creating and editing queries with SQL
• 1 years’ experience as a Learning Customer Service Specialists
• 1 years’ experience uploading CBT deliverables into an LMS test and production environment
• 1 years’ experience troubleshooting CBT issues in an LMS environment
• Basic knowledge of Articulate Storyline and Rise software
• Knowledge of Publix policies regarding training (training plans, compliance renewal training, and training hour accumulation) as well as the various training programs ETD/AE change management supports, including retail JCT (job class training) and manager operational training (MOT) programs, leadership development, regulatory compliance programs, Distribution JCT, Manufacturing courses, company-wide courses, etc.
• Knowledge of Publix structured writing standards, including knowledge of Word templates
• Knowledge of basic functions in Articulate Storyline and Rise software to help troubleshoot CBT technical issues
• Advanced functions in Learning Management System (creating audiences, applying pre-requisites and fulfillments, uploading CBTs in testing and production environment, troubleshooting CBT technical issues etc.)
• Intermediate Microsoft Word and PowerPoint skills
• Advanced Microsoft Excel skills
• Knowledge of SQL Server Management Studio SharePoint, PowerBI, PowerApps, VBA, and Articulate Storyline and RISE360

Responsibilities

• Implementation of all training activities (CBT, ILT, OJT) within Learning to ensure associates receive training accurately and on-time according to the requirements defined for the activity.
• Developing ad hoc reports, running multiple notification and report programs to ensure timely delivery, and updating existing reports to meet business area needs.
• Resolving Learning issues and discrepancies the Learning Customer Service Specialist can’t answer and serving as their backup when the phone call/e-mail volume is heavy or someone is out of the office.
• Working with vendors to ensure that vendor created CBTs are compatible with our current LMS, certificates are processed, and data is imported in a timely manner that meets or exceeds business needs.
• Managing retail managers' compliance and performance in food safety by monitoring deadlines and attempts, maintaining non-compliance records, assigning training, developing leadership reports, notifying associates and leadership of compliance status, and collaborating with business areas for timely distribution of materials and documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees