Learning Management System Administrator Senior - Workday Learning

Geisinger

19h•Remote

About The Position

The Learning Management System (LMS) Administrator Senior will be responsible for leading efforts to configure and optimize the organization's learning management system, Workday Learning, to support over 26,000 learners. This role acts as a subject matter expert in online learning, involving liaison with LMS and other vendors for enhancements and upgrades, testing and loading learning assets and curriculums, designing and generating learning reports, and troubleshooting technical and configuration issues across desktop and mobile devices. The administrator will collaborate closely with various internal entities and teams across the organization and community.

Requirements

High School Diploma or Equivalent (GED) (Required)
Minimum of 7 Years-Relevant Experience which includes a combination of work history and completed degrees (Associate Degree = 2 years; Bachelor's Degree = 4 Years) (Required)
Workday Pro Learning Certification - Workday
Skills in Curriculum Assessment
Skills in Learning Management Systems (LMS) Administration
Skills in Learning Management Systems (LMS) Support
Skills in Microsoft Excel

Nice To Haves

3-5 Years operational experience administering Workday Learning that demonstrates ongoing management, standards and procedures of LMS administration
Experience with collaborative work between a learning team, HR and IT
Experience building relationships and/or processes around governance

Responsibilities

Provides higher level support and reporting to Administrative users (e.g., create accounts, modify system preferences, customize settings).
Coordinates the response to problem tickets with vendor’s Tier I/II support teams and management, following up to ensure adequate resolution.
Collaborates with appropriate IT groups to create and maintain user profiles including security groups and access privileges.
Participates in course upload process for both instructor led and e-learning courses (e.g., SCORM, AICC, video) and maintains assessments and feedback surveys.
Coordinates mass course enrollments and manages campaigns.
Develops and maintains a course and curriculum naming convention, versioning and archiving system.
Runs system reports and develops custom reports to meet stakeholder needs.
Ensures the accuracy and integrity of data entered into the learning management system; investigates and resolves any data or system inconsistencies or discrepancies.
Understands and participates in all duties required for e-learning content launch, including course upload, testing, assignment, and provides support for internally produced as well as 3rd party course content.
Manages the configuration and release updates to the LMS.
Maintains relationships and contracts with 3rd party online learning vendors and Geisinger’s internal support areas.
Supports the business, as required, with home page design and end user communications (i.e., webinars, collaboration tools).
Establishes and maintains relationships with IT groups that develop and maintain system integrations with other company systems.
Stays informed regarding vendor product releases, educates stakeholders and coordinates related tasks across Human Resources and other key stakeholder teams (e.g., Help Desk, Epic Training, Revenue Management Training, Nursing Education, GHP, Geisinger Transformation Office, etc.).
Provides sound data and rationale to inform business decisions (e.g., deciding to no longer offer purchased content due to low enrollment).
Develops policy to optimize usage of existing and future funding for online educational content across Geisinger.
Liaises with department contacts and outside vendors to satisfy specific learning needs, track internal usage, and to explore educational possibilities.
Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.