Learning Programs Manager

Educause• Remote, US,

4d•$66,000 - $78,000•Remote

About The Position

The Learning Programs Manager oversees the planning, coordination, delivery, and evaluation of EDUCAUSE learning events and programs. Working with stakeholders and the professional learning team, the manager supports events throughout their lifecycle, including hosting, moderation, technical assistance, presenter preparation, and coordination of promotional content and attendee communications. The role supports a diverse portfolio of learning experiences, including webinars, courses, short and extended programs, and synchronous and asynchronous learning. The manager identifies and applies learning technologies, including AI-enabled tools where appropriate, to improve engagement, learning outcomes, and operational efficiency. This includes developing project workflows, evaluating AI-generated content and tools, and maintaining staff oversight, accuracy, accessibility, confidentiality, and alignment with learning objectives. The role also supports contractors and Professional Pathways updates, and keeps current with learning platforms, event delivery systems, instructional software, and relevant trends. The position monitors event performance and member behavior, prepares regular reports and analyses, and uses findings to inform improvements to event design, marketing, delivery, participant engagement, satisfaction, attendance, and cost effectiveness. The manager represents EDUCAUSE professionally, supports colleagues’ professional development, and participates in EDUCAUSE events and activities as needed. Responsibilities may change or be assigned at any time. There are no supervisory responsibilities. This is a remote role with scheduled working hours coordinated around the employee’s time zone or EDUCAUSE core working hours, as determined with the supervisor. The employee must be available and responsive during scheduled hours; changes to working hours or time off must be arranged according to department guidelines. Travel may be required up to 15%.

Requirements

Eight years of equivalent combined education and relevant professional work experience.
Experience with online and/or in-person adult or professional learning.
Experience with educational technologies, tools, and platforms.
Professional oral and written communication skills, including the ability to communicate promptly and in detail.
Technical aptitude to quickly learn and troubleshoot web conferencing tools and other applications.
Ability to facilitate and train others on new systems and technologies.
Ability to work independently and prioritize and complete diverse tasks efficiently, promptly, and in an organized manner.
Ability to collaborate effectively with colleagues in a distributed organization.
Online learning and event experience in high-volume production environments.
Current working knowledge of online learning technologies for engaging online adult professional development.
Ability to write and refine effective AI prompts, provide relevant context, and assess when AI can improve learning design or program operations; commitment to developing these skills as tools evolve.
Ability to evaluate AI-generated content for accuracy, bias, accessibility, and relevance; verify sources; protect confidential and participant information; respect intellectual property; and follow organizational policies when using AI.
Knowledge of or interest in adult learning theory, effective teaching and learning strategies, and online community-building practices.

Nice To Haves

Hands-on experience using generative AI tools in professional work, with demonstrated ability to review and refine outputs for their intended purpose.
Related work in higher education, an association, or a nonprofit organization, with a deep understanding of member or customer service and support.
At least four years of project management or program administration experience, including coordination of learning programs or events.
Professional certification in online event management, project management, or a related discipline.

Responsibilities

Collaborate with stakeholders and the professional learning team to plan, deliver, and evaluate learning events throughout their lifecycle.
Host and moderate events and provide technical assistance as needed.
Identify, evaluate, and use learning technologies, including AI-enabled tools where appropriate, to enhance participant engagement and learning outcomes.
Contribute to developing and delivering interactive and applied learning experiences across the professional learning portfolio.
Advise on external learning trends and effective practices to improve events, attendance, engagement, participant satisfaction, and cost effectiveness.
Promote EDUCAUSE’s visibility and strengthen connections with members and the broader association community.
Maintain expertise in learning platforms, event delivery systems, instructional software, and relevant AI capabilities and limitations.
Coordinate and support a diverse, evolving calendar of webinars, courses, short and extended programs, micro-learning, and synchronous and asynchronous learning.
Prepare presenters and facilitators to use effective engagement strategies, interactive learning design, and strong visual quality; support appropriate AI use in learning activities and materials.
Design and implement project management workflows to plan, execute, and evaluate multiple events; identify and test AI and automation opportunities while maintaining quality and staff oversight.
Oversee internal proofing and coordinate event promotional content and attendee communications across marketing, membership, publication, and web support teams.
Monitor and report event progress, provide timely status updates, and communicate event workflows and timelines to contributors so deadlines are met.
Collaborate with and support contractors involved in event production and program development as needed.
Support updates to Professional Pathways to ensure consistent quality and a positive user experience.
Monitor and report learning event performance metrics, prepare regular analyses, and use appropriate AI tools to synthesize feedback and identify patterns, validating findings against source data.
Manage post-event data management, multimedia content, and participant credentialing processes.
Monitor and analyze member behavior trends to inform marketing, event design, and delivery strategies.
Support weekly, quarterly, and annual event-related reports and analyses.
Participate in EDUCAUSE events and activities as needed.
Represent EDUCAUSE professionally and engage respectfully with coworkers, volunteers, and members; support others’ professional development.

Benefits

Medical, dental, and vision coverage.
Employer match to the 403(b) retirement plan at a 2-for-1 rate, up to 10% of base salary.
Employer-paid life and AD&D insurance, short-term disability, and long-term disability.
15 days of vacation and 6 days of personal time annually.
9 paid holidays.
One week of paid time off when offices are closed between Christmas and New Year’s Day.
36-hour work week without reduction in pay, amounting to 26 additional days of paid time off each year.
Employee Assistance Program (EAP).
Emergency Travel Assistance.
Professional development assistance.
Monthly connectivity reimbursement.