Learning Partner

Selene Diligence•Dallas, TX

About The Position

The Learning Partner plays a critical role in ensuring the successful experience of our team members. By equipping them with the necessary tools, resources, and training, the Learning Partner helps team members succeed in their jobs and become experts in their areas. The Learning Partner is responsible for designing, developing, and delivering training programs across various departments. This ensures that team members have the knowledge and skills needed to perform their roles effectively while adhering to company policies and compliance standards. This often includes creating training materials, conducting classroom and online sessions, assessing training effectiveness, and providing ongoing support to new hires and existing staff.

Requirements

Strong understanding of the mortgage industry, including loan servicing, title and diligence
Strong oral, written, and interpersonal communication skills
Ability to maintain flexibility and react to changes quickly
Ability to analyze, problem-solve, and develop effective constructive solutions to challenges and obstacles
Ability to interface with other departments to resolve issues as applicable
Ability to maintain a customer focus and efficiently and consistently produce accurate work in both individual and team settings
Bachelor’s degree in a related field
2-5 years of professional training and classroom facilitation
Mortgage servicing experience 1-2 years
Project management experience
Strong organizational, time management, and project management skills
Excellent written and verbal communication skills, with the ability to present ideas clearly and collaborate effectively with diverse teams
Exceptional facilitation, presentation, and listening skills
Understand adult learning principles and other learning theories and practices
Ability to use creative and effective instructional design techniques to deliver high-class training
Positive attitude and a willingness to contribute to team success, seeking feedback and continually improving with a desire to continuously learn and grow

Responsibilities

Facilitate training sessions in various formats, including classroom instruction, online webinars, virtual training, and blended learning approaches; incorporate a variety of presentation methods and applications to accommodate adult learning styles
Deliver training sessions at an expert level, demonstrating unparalleled proficiency in content delivery and engagement
Manage classroom environment, analyze results, and identify gaps in training needs
Partner with key stakeholders to understand all aspects of the business, roles, and processes to support functional and strategic goals and objectives
Provide onboarding support to create a seamless new hire experience, including organizing new hire events, designing and delivering training, and implementing continuous improvement strategies
Analyze training needs across departments, design comprehensive training programs, create course materials (eLearning modules, presentations, job aids)
Collaborate with leaders to identify training gaps and needs to guide subject matter experts in the development of high-quality, knowledge-based training content and programs
Conduct needs analysis and make recommendations to business leaders regarding learning needs
Design exercises, activities, and training assessments that reinforce learning
Develop training materials, introducing innovative approaches and staying at the forefront of industry best practices
Continuously evaluate the effectiveness of training processes, incorporating feedback to improve outcomes and demonstrate ROI
Provide ongoing support to employees through coaching sessions, addressing individual learning needs and performance gaps
Manage and coordinate projects, including identification and timely execution of deliverables, communications strategy, and implementation plan
Perform other duties as assigned