Learning Operations Manager

Ivyrehab • Philadelphia, PA

1d

About The Position

The Learning Operations Manager consults on how learning work is prioritized, delivered, and scaled across Ivy Health. The role ensures learning initiatives are executed efficiently, aligned with business priorities, and supported by effective systems and processes. It translates business needs into scalable, technology-enabled learning solutions, leveraging Workday Learning and other platforms, and partners with HR, Clinical Excellence, Shared Services, and Operations leaders to streamline delivery, improve consistency, and maximize learning impact.

The manager owns learning delivery operations and the learner support experience, coordinates multiple enterprise learning initiatives, advises stakeholders on appropriate learning approaches and tools, and tracks utilization and performance indicators. The role also uses support trends, feedback, and data to continuously improve processes, self-service resources, and the learner experience.

Requirements

• At least 4 years of experience in learning and development, learning operations, program management, or a related field.
• Experience managing multiple projects or programs in a fast-paced, cross-functional environment.
• Experience working with learning technologies, preferably Workday Learning or similar LMS platforms.
• Strong ability to translate business needs into practical, scalable learning solutions.
• Excellent stakeholder management and communication skills.
• Strong organizational and problem-solving abilities, with attention to detail.

Nice To Haves

• Experience supporting field-based or distributed workforces.

Responsibilities

• Own the operational infrastructure supporting learning delivery across Ivy Health.
• Establish and manage processes for intake, prioritization, and tracking of learning initiatives.
• Ensure learning work aligns with business priorities, timelines, and available resources.
• Drive consistency in planning, launching, and maintaining learning programs across the enterprise.
• Identify opportunities to improve efficiency, reduce redundancy, and streamline execution.
• Own end-to-end learning support, including triaging and resolving Workday Learning and program-related inquiries; establish service standards and a consistent, high-quality experience.
• Improve the Learning category in the Support Hub, including its knowledge base, job aids, and self-service resources, using support trends and data to reduce friction, drive adoption, and inform operations and governance decisions.
• Translate business and stakeholder needs into scalable learning solutions using Workday Learning and related tools.
• Recommend approaches such as learning paths, campaigns, blended learning, and reinforcement strategies.
• Partner with the LMS/HRIS team on course setup, audience assignment, and system configuration.
• Ensure solutions leverage existing platforms before creating new content.
• Advise stakeholders on whether to use Workday Learning or other tools such as SharePoint, job aids, or live training.
• Support adoption and effective use of Workday Learning across the organization.
• Oversee coordination and delivery of multiple learning initiatives across the enterprise.
• Maintain visibility into active learning work, including timelines, dependencies, and stakeholder alignment.
• Support program managers and instructional designers with planning, scheduling, and rollout execution.
• Ensure clear communication and stakeholder alignment throughout learning initiatives.
• Partner with HR Business Partners, Clinical Excellence, Operations leaders, and other stakeholders to understand learning needs.
• Guide stakeholders toward effective and efficient learning approaches to business challenges.
• Balance stakeholder requests with organizational priorities and team capacity.
• Support leaders in navigating available learning solutions and resources.
• Track and report on learning activity, utilization, and key performance indicators.
• Partner with the Learning team to gather feedback and identify improvement opportunities.
• Refine operational processes to improve speed, quality, and learner experience.
• Identify trends and insights to inform future learning strategy and investment decisions.

Benefits

• Eligibility for a full benefits package beginning within the first month of employment.
• Generous paid time off plans.
• Paid holidays.
• Hybrid and remote work flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed