Learning Operations Specialist

Lincoln Property Company through LinkedIn•Charlotte, NC

About The Position

The Learning Operations Specialist optimizes the organization’s learning ecosystem and supports enterprise learning initiatives through system administration, data analysis, content management, and process improvement. The role partners with HR and business stakeholders to support a seamless learner experience, use learning data to inform decisions, and improve operational efficiency. The position serves as the system owner for the Dayforce LMS, maintaining and optimizing the platform, learning content, catalogs, learner records, and related processes. It works with learning vendors, subject matter experts, business stakeholders, and HR partners to support learning solutions, content, reporting, compliance, and learner communications.

Requirements

Bachelor’s degree in Human Resources, Education, Instructional Design, or a related field, or an equivalent combination of education and experience.
Three to five years of similar experience, with a strong focus on LMS administration and learning and development operations.
Experience managing third-party learning content providers and learning libraries within an LMS, including content integration, governance, catalog optimization, and learner engagement support.
Experience with learning technologies and tools, such as Adobe Captivate or Scribe.
Understanding of instructional design principles and SCORM/AICC/xAPI file formats.
Meticulous attention to detail in ensuring data accuracy, system functionality, and compliance.
Strong technical aptitude with Microsoft suite and various reporting tools.
Ability to identify process inefficiencies proactively and implement scalable solutions.
Professional verbal and written communication skills to collaborate effectively with stakeholders, including senior leadership.
Ability to prioritize multiple projects and tasks while ensuring customer groups receive timely attention; strong time management skills.
Self-starter who stays current on learning technology and industry trends and can work independently and as part of a team.
Analytical, organized, and detail-oriented.
Ability to perform each essential duty satisfactorily; reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Completion of a background check and proof of eligibility to work in the United States are required for job offers.

Nice To Haves

Power BI experience.

Responsibilities

Serve as the system owner for the Dayforce LMS, driving platform optimization, governance, user experience enhancements, system support, and adoption strategies.
Import, organize, and maintain learning content and catalogs; map content to competency frameworks and learning paths; and create learning libraries for specific areas.
Identify opportunities to streamline learning operations through automation, standardization, and process improvement.
Partner with learning vendors and internal stakeholders to evaluate, implement, and optimize system enhancements, integrations, and new learning solutions.
Maintain accurate learner records, certifications, and training completions, and ensure regulatory and compliance standards are met.
Collaborate with subject matter experts, business stakeholders, and HR partners on learning content curation, deployment, and reporting needs.
Analyze learning data and develop actionable insights and reporting that support workforce development, compliance, and business objectives.
Manage the centralized learning mailbox and provide timely, professional responses to inquiries, support requests, and learning-related communications.
Monitor emerging learning trends and recommend innovations to improve learner engagement and operational effectiveness.
Perform other duties as assigned.