Learning Operations Manager

SC Johnson•Racine, WI

19h•Hybrid

About The Position

The Learning Operations Manager leads a multidisciplinary team across instructional design, learning systems, and learning operations to enable SC Johnson’s global Learning & Development program. The role establishes priorities, optimizes resources, and promotes operational excellence so the program has the people, processes, and technology needed to deliver engaging, scalable, and impactful learning solutions. As a strategic partner, the manager advances learning technologies, strengthens processes and governance, and uses data and insights to improve the learning experience. The role works closely with HR, technology teams, and business partners to build the tools, capabilities, and infrastructure that support high-quality learning across the global organization. The position is based at SC Johnson’s global headquarters in Racine, Wisconsin. It is full-time. Occasional operational support outside normal business hours may be required. Remote work is available once per week for eligible employees after the 90-day onboarding period. Work location arrangements, hybrid eligibility, and travel expectations are to be confirmed with HR/Talent Acquisition. Domestic relocation assistance is not available.

Requirements

Bachelor’s degree or equivalent relevant experience.
At least 7 years of experience in learning and development, learning operations, learning technology, or a related field.
At least 7 years of experience with enterprise learning management systems and learning technologies, including evaluation, implementation, optimization, or governance of technology solutions.
At least 5 years of experience leading and developing teams, including coaching, performance management, prioritization, and resource allocation.
At least 3 years of experience managing work intake, project portfolios, resource capacity, budgets, vendors, and operational performance.
Legally authorized to work in the United States without current or future sponsorship for full-time employment.

Nice To Haves

Strong analytical, project management, communication, and influencing skills, with the ability to partner effectively across HR, HRIS, Global Business Services, and business functions.
Experience in a global, matrixed organization and with enterprise required learning or compliance training governance.
Experience shaping a learning technology roadmap and evaluating platforms, AI-enabled solutions, automation, and translation or localization technologies.
Experience with learning measurement frameworks, analytics capabilities, and reporting infrastructure.
Familiarity with Workday Learning, Articulate 360, learning experience platforms, and digital content lifecycle standards.
Experience with vendor contracting, licensing, procurement partnerships, process improvement, and change management.

Responsibilities

Lead, coach, develop, and manage the performance of the instructional design, LMS administration, and learning operations team; establish accountabilities, development priorities, and service-quality standards.
Lead intake, evaluation, and prioritization of learning requests; manage project assignments, capacity planning, and resource allocation in line with enterprise priorities and delivery commitments.
Oversee instructional design production and operational delivery, including quality standards, timelines, accessibility, and effective use of internal and external resources.
Lead vendor selection, contracting coordination, relationship management, service-level expectations, and performance evaluation across learning services, content, and technology providers.
Establish operational performance measures and drive process simplification, automation, continuous improvement, and a high-performing team culture.
Develop, maintain, and advance the global L&D technology roadmap, aligning platforms and tools with business priorities, employee experience, and evolving learning needs.
Partner with HRIS, Global Business Services, and relevant functions to evaluate, implement, integrate, govern, and optimize learning platforms, instructional design tools, translation and localization solutions, automation, and AI-enabled technologies.
Assess technology investments, adoption, licensing, vendor performance, information security and data considerations, and opportunities to improve scalability and value.
Lead the enterprise learning measurement and analytics strategy, including common frameworks, standards, methodologies, and measures of learning effectiveness, capability development, and business impact.
Equip Learning Managers to define outcomes with business partners, execute program-level measurement, report results, and use insights to improve learning solutions; analyze enterprise trends to inform L&D decisions and investments.
Maintain efficient, scalable infrastructure for learning development, deployment, administration, communications, and reporting, integrating learning workflows with broader HR processes as appropriate.
Establish and oversee content lifecycle practices for inventory, ownership, version control, periodic review, updates, localization, archival, and retirement of learning assets.
Lead and sustain the enterprise Compliance Learning Council and maintain visibility into required learning across the organization.
Partner with accountable functional owners to establish assignment, completion tracking, escalation, reporting, records retention, and review practices that support reliable execution and audit readiness; functional experts retain ownership of underlying requirements.
Ensure L&D-owned and enterprise learning processes and policies overseen by L&D are documented, accessible, communicated as appropriate, assigned clear ownership, and reviewed regularly.
Drive consistent operating standards, risk awareness, business continuity, and continuous process improvement while allowing appropriate regional or functional flexibility.