Learning Operations Associate
About The Position
The Learning Operations Associate enables a modern, high-performing Learning & Development team by combining strong execution with a digital- and AI-first mindset. The role supports seamless learning experiences, generates actionable insights, and continuously improves how learning is delivered. The ideal candidate is curious, tech-savvy, data-minded, highly organized, and interested in using AI-first platforms, automation, and emerging technologies to increase the impact and efficiency of L&D. The role coordinates learning programs and events, manages operational logistics and records, supports learners and stakeholders, applies digital and AI tools to streamline workflows, reports on learning metrics, and identifies opportunities to simplify and improve L&D processes. It is hybrid, with one day per week at the designated location.
Requirements
- Two years of experience in Learning & Development, HR, operations, program management, or a related field.
- Comfort using data to identify trends, generate insights, and inform decisions.
- Interest and demonstrated fluency in AI, automation, and emerging workplace technologies.
- Ability to quickly learn and leverage new digital platforms and tools.
- Strong written communication and stakeholder management skills.
- A proactive, solutions-oriented mindset and a passion for improving how work gets done.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Coordinate and support end-to-end execution of learning programs, experiences, and events.
- Manage learning calendars, enrollment, communications, materials, and program logistics.
- Maintain accurate learning records, resources, and program documentation.
- Provide responsive support to learners, facilitators, and key stakeholders.
- Use AI-first platforms and digital tools to streamline workflows, automate routine activities, and enhance the learner experience.
- Apply AI to accelerate communications, content creation, research, analysis, and reporting.
- Recommend opportunities to make learning operations simpler, faster, and more scalable.
- Track engagement, participation, completion, learner feedback, and other key learning metrics.
- Develop reports and dashboards that translate learning data into clear, actionable insights.
- Identify trends and opportunities to strengthen programs and improve the learner experience.
- Use data to help the team understand what is working, where attention is needed, and where learning can have greater impact.
- Find opportunities to simplify, standardize, automate, and improve L&D processes.
- Maintain trackers, workflows, templates, and operational resources that enable the team to work effectively.
- Partner across the L&D team to test new approaches and scale successful practices.
- Bring curiosity, creativity, and a continuous-improvement mindset to how learning is delivered.
Benefits
- Full package of employee benefits.
- Leave programs.
- Adoption assistance.
- Student loan repayment programs.
- Annual discretionary bonus eligibility.
- May be eligible to participate in an incentive program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
