JLC Learning Manager

Mem Global•Washington, DC

14h•Hybrid

About The Position

Mem Global is seeking a Learning Manager to serve as a key connector within the JLC ecosystem, supporting partner learning organizations, learners, and educators with attentive, proactive, and relationship-centered care. This role is the operational and relational backbone of JLC, ensuring that learners, educators, and partner organizations have a seamless, high-quality experience. The Learning Manager will work closely with and in direct support of the Director, Learning, bringing their vision to life by managing partner organization relationships, driving learner recruitment, supporting learners throughout their journey, and ensuring the department runs smoothly and efficiently. The ideal candidate is excited about creating meaningful educational opportunities, believes in the mission, and finds satisfaction in making complex systems work for real people.

Requirements

A Bachelor's degree and a minimum of three years of post-undergraduate, full-time professional experience in account management, client success, program management, education, or a related field.
A genuine love of connecting with people: ability to chat easily, learn what motivates others, and build individual relationships that last.
A track record of managing multiple relationships simultaneously with warmth, responsiveness, and attention to detail.
Experience with recruitment, outreach, or business development: knowing how to excite people about new opportunities and move them to action.
Experience working with CRM systems or data platforms; comfort with data entry, reporting, and keeping records up to date.
Strong written and verbal communication skills: analytical and project management skills as strong as interpersonal ones.
Experience creating and nurturing in-person and online communities.
A solutions-oriented mindset: ability to quickly identify issues, bring solutions, and help make things better.
Deep connection to the Jewish community; experience working or volunteering in the Jewish professional world strongly preferred.
Flexibility with work hours, including occasional evenings and weekends as needed to connect with participants and educators, as well as occasional travel.
Eligibility to work in the United States without employer sponsorship.
Embrace and demonstrate the Mem Mindset: Be the Difference, Connect & Listen, Invest Wisely, Embrace the Unknown, Own It!, Value People, and Work Well, Live Well, and Have Fun!

Nice To Haves

Experience with data and educational pedagogy to support a growing marketplace of learners, clergy, and educators.

Responsibilities

Deliver a consistently high-quality experience for every constituent in the JLC ecosystem.
Ensure that each JLC constituent (learners, educators, and partner organizations) has the materials, support, and processes they need to have a great experience.
Identify areas for improvement and implement changes quickly, working within the standards and vision set by the Director of Learning.
Shepherd learners through their entire JLC journey, executing the learner journey framework designed by the Director of Learning, ensuring a warm, personal, and seamless experience from intake through supporting learners and transitions.
Manage onboarding logistics, facilitate matching between learners and educators, send check-ins and milestone communications, support exit surveys, and handle day-to-day learner needs.
Serve as the primary day-to-day contact for a portfolio of JLC's 55+ partner organizations, answering questions, troubleshooting issues, and ensuring partners feel supported and informed.
Build and maintain strong relationships with organizational liaisons, share regular data and impact updates, and help partners understand and articulate the value JLC brings.
Plan and execute learner recruitment campaigns at both new and existing partner organizations, developing materials, preparing pitch content, joining conversations, and supporting partners in enrollment.
Track recruitment progress, identify organizations where engagement is lagging, and bring creative, proactive solutions to close the gap.
Support new organization prospecting by writing outreach materials, preparing pitch content, helping develop recruitment approaches, and joining prospecting conversations.
Plan and oversee gatherings that bring partner organizations together, managing logistics, content coordination, and follow-up.
Manage day-to-day communications with the educator community, distributing updates, coordinating scheduling and logistics, tracking engagement, and escalating issues to the Director.
Maintain data hygiene and daily operations in JLC's CRM and learning management platforms: updating records, generating reports, and tracking key metrics.
Prepare written memos and materials for internal use.
Contribute to refining processes and structures as JLC scales.

Benefits

Health, vision, dental, and mental health benefits
15 days paid time off (PTO) per year that increases with continued employment
Additional benefits for former Hillel and BBYO employees through the Talent Alliance
5 Personal WellBeing Days
Office closures
Up to 7 floating holidays for Jewish and US holidays
100% match on the first 3% of 401(k), plus an additional 50% matching on the 4th%, matching available immediately
Flexible Spending Account options
Paid Parental Leave
Quarterly paid day of service to give back to your community
$750 USD annual professional development fund
One-on-one Jewish learning with an approved educator of your choice
Local and in-house professional learning opportunities
Opportunities for advancement through career pathing planning