Learning Lead III - Product and Design Learning

JPMorganChase • Columbus, OH

7d

About The Position

The Product and Design Learning function builds product management and product design capabilities across the organization. It converts complex business needs into practical programs, resources, and learner experiences tailored to the audiences it serves, using product methods that emphasize continuous improvement, fast iteration, data-driven decisions, and collaboration.

As a Learning Lead III within the Product Management and Product Design Talent segment, you will develop and deliver learning experiences that strengthen how teams manage and design products. You will coordinate stakeholders and move work from concept through launch, creating programs, resources, events, and learner journeys. You will continuously improve offerings using learner feedback and performance data. The role emphasizes learning design, facilitation, program management, and collaborative partnerships with business leaders and stakeholders.

Requirements

• 5+ years of experience in Learning and Development, Learning Experience Design, Talent Development, Product Management, Product Design, Program Management, or a related field.
• Experience designing, developing, and delivering learning experiences for professional audiences.
• Strong facilitation, presentation, writing, program management, and stakeholder coordination skills.
• Ability to translate complex information into clear, engaging, and actionable learning content.
• Experience managing multiple workstreams, deadlines, reviews, and dependencies.
• Working knowledge of product development, customer-centered practices, and human-centered design.
• Experience using learner feedback and program data to improve offerings.

Nice To Haves

• Experience supporting Product Management, Product Design, User Experience, Customer Experience, Innovation, or Technology audiences.
• Experience creating workshops, cohort programs, blended learning journeys, or digital learning resources.
• Experience with generative AI tools and AI-enabled learning approaches.
• Familiarity with agile practices, discovery, experimentation, roadmap planning, and design thinking.
• Experience supporting enterprise learning programs, events, campaigns, or communities of practice.

Responsibilities

• Execute product and design learning programs aligned with established capability priorities and business needs.
• Manage workshops, learning journeys, cohort programs, self-paced resources, and events from planning through delivery and follow-up.
• Develop and maintain facilitator guides, presentations, activities, digital resources, job aids, and learner communications.
• Translate product management, product design, customer experience, and AI topics into clear, practical learning content.
• Facilitate virtual and in-person sessions that include hands-on practice, peer learning, and real-world application.
• Coordinate with Product, Design, Technology, Learning, and subject matter experts to define requirements, validate content, and complete reviews.
• Maintain delivery plans, timelines, documentation, and status updates; identify risks and follow through on actions.
• Support learning campaigns, speaker sessions, office hours, communities of practice, and other engagement activities.
• Use generative AI and emerging learning tools to improve content development, learner practice, and team efficiency.
• Track participation, learner feedback, repeat engagement, confidence, and application; use findings to improve programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed