Learning Lab Specialist

Lamar Institute of Technology•Main Campus, TX

7d•Onsite

About The Position

The Learning Lab Specialist oversees the daily operations and services of Lamar Institute of Technology’s Learning Lab, supporting student learning, retention, and success. This full-time, non-exempt role reports directly to the Student Life Coordinator. The specialist helps ensure effective Lab operations, provides assistance to students, maintains resources, supports departmental needs and events, and collaborates with faculty and student services.

Requirements

High school diploma or equivalent (G.E.D.).
Six months of related work experience.
Strong interpersonal and communication skills.
Computer proficiency with Microsoft Office Suite.
Ability to work a flexible schedule based on business needs and within the Learning Lab’s hours of operation.

Nice To Haves

Associate degree or higher.
One year of experience in a higher education learning support services setting, such as working with students, providing one-on-one assistance, coaching, or tutoring.
Customer service experience.

Responsibilities

Observe tutor appointments, study sessions, and other Learning Lab activities, and provide feedback to the Student Life Coordinator.
Oversee the Learning Lab’s day-to-day operations and services to increase student usage.
Provide problem-solving support and help resolve daily operational issues.
Assist the front desk, including helping walk-ins and reducing student wait times.
Answer incoming phone calls and respond to student questions about Learning Lab services, tutoring, technology, and student support resources.
Monitor and maintain Learning Lab inventory, including supplies and equipment, and coordinate reordering as needed.
Perform basic computer troubleshooting and help students with common technical issues.
Assist with special events sponsored by the College or Student Services Department.
Prepare and submit purchasing requisitions for Student Life supplies, equipment, events, and other departmental needs.
Refer students to academic and student support services as needed.
Provide exceptional customer service in a student-centered, professional environment.
Establish and maintain cooperative working relationships with faculty and student service programs and offices to disseminate information about learning support programs.
Follow LIT rules, regulations, and guidelines and serve as an appropriate role model for students and employees.
Perform other assigned duties, such as helping collect and distribute mail for the Student Services area.