Franchisee Learning Facilitator

Choice Hotels International • Maryland, MD

1d • $75,553 - $88,886 • Hybrid

About The Position

The Learning Facilitator is responsible for delivering engaging, high-quality learning experiences that support franchisees, hotel associates, contact center associates, local trainers, and business partners across the organization. This role facilitates instructor-led training in both virtual and in-person environments, develops and maintains learning content across multiple platforms, and partners with stakeholders to drive adoption of operational programs, systems, and strategic initiatives. The position serves as a subject matter expert in hospitality operations, guest service, revenue generation, and learning delivery methodologies while promoting a culture of continuous development and professional growth.

Requirements

• Minimum of 3 years of hospitality, hotel operations, learning and development, training, facilitation, or related experience.
• Demonstrated experience facilitating instructor-led training programs in both virtual and in-person environments.
• Proficiency with Zoom and virtual learning technologies.
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Excellent facilitation, presentation, and communication skills.
• Strong verbal and written communication abilities.
• Ability to engage diverse learner audiences and adapt delivery methods to learning needs.
• Strong organizational and project management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to collaborate effectively within a matrixed organization.
• Strong analytical and problem-solving abilities.
• Customer-focused mindset with a commitment to service excellence.
• Ability to model organizational values, integrity, curiosity, inclusiveness, respect, responsiveness, and accountability.
• Bachelor's degree in Business, Hospitality Management, Education, Learning and Development, Organizational Development, Communications, or a related field or an equivalent combination of education and relevant work experience.

Nice To Haves

• Experience supporting operational excellence, guest service initiatives, brand standards, revenue management, or contact center operations preferred.
• Experience in instructional design, curriculum development, or learning content creation preferred.
• Experience with learning management systems and content development tools preferred.

Responsibilities

• Facilitate live virtual and in-person learning programs for franchisees, hotel staff, contact center associates, local trainers, and other business partners.
• Lead or assist in the delivery of Hotel Operations Certification programs and related workshops for new owners and General Managers.
• Facilitate all assigned certification workshop topics and ensure a high-quality learning experience.
• Deliver webinars, workshops, one-on-one coaching sessions, and conference-based educational programming.
• Utilize virtual learning technologies, including Zoom and related platforms, to support engaging and effective instruction.
• Create, update, and maintain learning content across multiple delivery methods, including: Instructor-led training materials, Virtual workshops, eLearning courses, Videos, Recorded webinars, Reference guides and job aids.
• Evaluate learning materials regularly to ensure content remains accurate, relevant, compliant, and aligned with business priorities.
• Support instructional design efforts and collaborate with learning partners to improve program effectiveness.
• Partner with internal stakeholders to identify learning needs and develop educational solutions that support organizational objectives.
• Collaborate with department representatives, franchisees, owner associations, area directors, and contact center leaders to gather feedback and improve learning programs.
• Support initiatives that enhance guest satisfaction, operational excellence, revenue generation, and brand performance.
• Serve as a mentor and resource to contact center trainers and learning partners.
• Provide guidance and consultation on learning best practices and operational training requirements.
• Promote certification programs and continuous learning opportunities across hotel and contact center operations.
• Act as a subject matter expert on assigned operational, systems, and service-related topics.
• Deliver educational content at annual conventions, regional workshops, onboarding programs, owner association events, and other company-sponsored learning events.
• Support preparation, logistics, and facilitation for learning events and conferences.

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level